IT Helpdesk Technician, Office Angels

Office Angels

Location:
United Kingdom, Thurrock, Essex

Category:
IT - Administration

Contract Type:
Not provided

Salary:

35000.00 GBP / Year

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Job Description:

Are you an enthusiastic IT professional ready to make a difference in a dynamic team? We are seeking a motivated IT Helpdesk Technician to join our client's growing IT operations in the construction industry! If you love solving tech problems and providing excellent support, this is the role for you!

Job Responsibility:

Preparing and configuring laptops, desktops, and other hardware for new and existing staff
Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally
Managing and monitoring software licences to ensure compliance and optimise usage
Supporting user account management, access permissions, and security policies
Assisting with onboarding and offboarding of staff, including IT setup and decommissioning
Maintaining accurate asset records for hardware and software
Collaborating with other IT team members on exciting projects and upgrades
Following IT policies and procedures to ensure consistent service delivery
Supporting multiple offices with any IT related queries - including travelling to site

Requirements:

Proficiency in Microsoft 365 administration and support
Experience with Microsoft Azure / Entra ID (formerly Azure AD)
Hands-on knowledge of Microsoft Intune for device management
Strong experience supporting Windows 10 and Windows 11 operating systems
A good telephone manner and excellent verbal and written communication skills
Proven customer service experience, ideally in an IT support environment
The ability to work independently and manage your time effectively
Mobile Device Management (MDM) experience
Must have a driving license

Nice to have:

IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate)
Experience with ticketing systems and remote support tools
Familiarity with ITIL best practises
Basic networking knowledge (DNS, DHCP, VPN)

What we offer:

A collaborative and supportive team environment where your contributions are valued
Opportunities for technical growth and career development in an engaging workplace
Access to training resources and certification support to help you excel
Flexible working arrangements (where applicable) to fit your lifestyle

Additional Information:

Job Posted:
July 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Helpdesk Technician