IT Helpdesk II Job at Autonomous Solutions (Lehi)

Specialist, ETS Helpdesk (System Administrator II)

Start with customer, end with customer; Own it End-to-End in technical capabilit...

Location

Malaysia , Bangsar South

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices
Great team player who knows how to solve complex issues in conjunction with subject matter experts
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Excellent verbal and communication skills
An individual who pays attention to details
At least deep knowledge in one or more of the following areas: JIRA & Confluence usage
Configuration management through KACE deployment

Job Responsibility

Able to work independently to ensure our internal users have their IT issues resolved
Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter
Lead the Onboarding and Offboarding activities and processes end to end
Investigating, diagnosing and solving computer software and hardware independently with minimal supervision
Setting up accounts for staff, ensuring that all platforms used by the company are installed
Maintain and outperform KPIs/OKRs/SLAs and CSAT scores
Business travel may be required within local markets
Administration, planning and installation of Windows and Mac systems
Installing and configuring computer hardware, software, printers, door access and CCTV
Basic network troubleshooting

Fulltime

Helpdesk Tech II

Helpdesk Technicians support SpotOn Employees and Contractors both global and lo...

Location

United States , San Francisco

Salary:

30.00 - 42.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service

Job Responsibility

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Basic hardware setup and repair

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

German Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 German proficiency (CEFR or equivalent)
Experience providing German Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

German Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 German proficiency (CEFR or equivalent)
Experience providing German Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Dutch Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 Dutch proficiency (CEFR or equivalent)
Experience providing Dutch Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Dutch Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 Dutch proficiency (CEFR or equivalent)
Experience providing Dutch Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Italian Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 Italian proficiency (CEFR or equivalent)
Experience providing Italian Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Middle System Administrator

We are looking for a talented System Administrator to join our company.

Location

Ukraine , Ternopil

Salary:

Not provided

StartupSoft

Expiration Date

Until further notice

Requirements

2+ years of experience as System Administrator / Technical Support / HelpDesk Specialist
Administration of macOS, Windows 10/11, Linux (Ubuntu) and Windows Server
Experience with Google Workspace (user, group and access management, basic security settings)
Understanding of TCP/IP, DNS, OSI model, and client-server architecture
Hands-on experience with networking equipment: MikroTik, Ubiquiti (CapsMan)
Understanding of NAT, Firewall, VLAN principles, WireGuard VPN
User support experience (onsite & remote)
Hardware setup, diagnostics, replacement, and upgrades
Office equipment configuration and support
Experience with video surveillance systems and Access Control Systems

Job Responsibility

User support and incident response
Account, access, software and license management
Laptop setup (Windows / macOS), server support (Linux & Windows)
Network and office infrastructure support
Ensuring business continuity (BCP support)
Hardware inventory, procurement, and asset management
Installation and updates of system and application software
Diagnostics and troubleshooting of hardware/software issues
Interaction with vendors, suppliers, and ISPs
Participation in IT and security projects

What we offer

Global collaboration opportunities
Core team membership
Equity and ownership potential
Premier workspaces
Competitive compensation package
Cutting-edge technology environment
Impactful project contributions
Collaborative company culture

Fulltime

IT Helpdesk II

Autonomous Solutions

Location:
United States , Lehi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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