IT Helpdesk I - Project Based Job at Autonomous Solutions (Logan)

Help Desk Analyst II

We are looking for a skilled and motivated Help Desk Analyst II to join our team...

Location

United States , King of Prussia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory and Windows Server 2012 R2
Associate’s degree or technical certification, or a minimum of 3 years’ experience in technical support
Microsoft certification and strong understanding of PC hardware
Hands-on experience with ServiceNow or similar cloud-based helpdesk systems
Familiarity with remote troubleshooting tools such as Zoho, Intune, or Azure
Strong organizational and time management skills
Ability to work under pressure and adapt to changing priorities
Excellent problem-solving skills and initiative to think creatively

Job Responsibility

Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently
Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals
Offer guidance and troubleshooting for Office 365 applications to enhance user experience
Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance
Set up and support audio-visual systems in corporate environments
Maintain accurate asset management records for mobile devices, desktops, and laptops
Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups
Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively
Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records
Participate in project tasks and provide suggestions to improve processes and workflows

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Support Services Engineer

The IT Regional Support Engineer for Ardagh Group provides on-site service to pl...

Location

United States , Burlington

Salary:

Not provided

Ardagh Group

Expiration Date

Until further notice

Requirements

Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Excellent written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Job Responsibility

Provide end user support to office staff and plant personnel
Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
Log equipment details and assignment in asset management system
Identify frequent issues and follow escalation procedure for problems/major incidents
Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
Undertake small projects based on business requirements as assigned by manager
Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
Participate in idea generation for improvements and execute agreed upon solutions to completion
Contribute to knowledgebase articles and documentation

What we offer

Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment

Fulltime

Associate Director of IT Infrastructure Operations

We are seeking a dynamic and experienced Associate Director of IT Infrastructure...

Location

United States

Salary:

160000.00 - 185000.00 USD / Year

Apogee Therapeutics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Extensive knowledge of IT Infrastructure, such as Azure, Okta, M365, and IAM, with hands-on experience in implementing, architecting, and managing infrastructure operations and services
A minimum of 7 years of IT Infrastructure experience, including working across teams and vendors
Proven experience in working with MSP-based support teams, driving efficiency, business results, and high user satisfaction
Experience in a high-growth biotech or pharmaceutical company environment
Strong project management skills with a high sense of urgency, ability to collaborate and influence effectively cross-functionally
Proven ability to effectively execute IT projects within designated program budgets, timelines, and compliance guidelines
Excellent communication skills with an ability to present to a variety of stakeholders, and tailor the message accordingly
Successfully exhibit Apogee’s C.O.R.E. values: Caring, Original, Resilient, and Egoless
Ability and willingness to travel appropriately 10 – 15%

Job Responsibility

Propel effective delivery of IT Infrastructure services like Microsoft Entra, Intune, M365/Teams, Azure, Smartsheet, Zoom, IAM, and disaster recovery, through both your own technical ability and through working with others
Foster a collaborative and customer-service-focused culture within the team and with our MSP-based Helpdesk and SOC teams
Work closely with IT peers as well as business teams to understand their needs and develop solutions that support business goals
Facilitate communication and collaboration between IT and other teams
Ensure exceptional customer service and user experience by implementing best practices and continuous improvement processes
Address and resolve Infrastructure issues promptly and effectively
Design and implement solutions that enhance user experience and meet the evolving needs of the company
Continuously monitor and improve IT systems to ensure optimal performance
Provide strong project management leadership, prioritizing tasks and managing resources effectively to meet deadlines and objectives
Steer IT infrastructure projects from inception to completion, ensuring they are delivered on time, within scope, and with high quality

What we offer

Market competitive compensation and benefits package, including base salary, performance bonus, equity grant opportunities, health, welfare & retirement benefits
We provide competitive time off, including three weeks PTO, two one-week company-wide shutdowns a year and dedicated paid sick leave
Commitment to growing you professionally and providing access to resources to further your development
Apogee offers regular all team, in-person meetings to build relationships and problem solve

Fulltime

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...

Location

United States , San Francisco

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...

Location

United States , Phoenix

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...

Location

United States , Kansas City

Salary:

85000.00 - 120000.00 / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...

Location

United States , Cleveland

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

IT Infrastructure & Support Engineer

Wishford Education are seeking a technically proficient and proactive IT Infrast...

Location

United Kingdom , Tetbury

Salary:

28000.00 - 31000.00 GBP / Year

Wishford Schools

Expiration Date

Until further notice

Requirements

Educated to at least GCSE or A Level
Cisco / Microsoft / compTIA / AWS or similar IT/Cloud certifications or a desire to independently work towards one relevant to this role
Good literacy and numeracy skills (GCSE Maths and English)
Supporting users in the use of IT & cloud-based services
Working in an educational environment is desirable, but not essential
Excellent communication skills and a people person
A can-do attitude and willingness to learn
A passion for IT and technology, especially its effective use in an educational context
Highly adaptable and agile
Essential Working Knowledge Of: PC hardware with experience of diagnosing problems

Job Responsibility

Second-Line Support & Escalations
Project Management & Documentation
Helpdesk & User Support
Academic Support

What we offer

5% employer pension
EV scheme with Octopus
Cycle to work scheme and shopping discount card
Means tested staff discount
Free lunch if working in one of our schools
25 days holiday + bank holidays pa
Access to the group’s counselling scheme
Access to fully funded apprenticeships up to L7
Personal accident at work cover
Discretionary Christmas stand down

Fulltime

IT Helpdesk I - Project Based

Autonomous Solutions

Location:
United States , Logan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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Location:United States , Logan

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Job Description:

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