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IT Helpdesk Coordinator

Fourth Dimension Technologies

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Prepare daily attendance for all site and mail to corporate office. Prepare DCR (Daily Call Report) for all site and mail to corporate office. Engineer shift roster has to make based on call / project requirement and engineer training. Assign floor to engineers. Assign, Monitor and complete H/W call tickets, mail tickets and oral requests. Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification). Provide technical support to engineers. Daily Repeat call report to be prepare. Daily more than one hour call report to be prepare. Project planning and follow up until complete. Prepare monthly consolidated report. Prepare monthly review meeting PPT. Asset inventories have to maintain.

Job Responsibility:

  • Prepare daily attendance for all site and mail to corporate office
  • Prepare DCR (Daily Call Report) for all site and mail to corporate office
  • Engineer shift roster has to make based on call / project requirement and engineer training
  • Assign floor to engineers
  • Assign, Monitor and complete H/W call tickets, mail tickets and oral requests
  • Verify and close completed H/W call tickets and mail tickets
  • Provide technical support to engineers
  • Daily Repeat call report to be prepare
  • Daily more than one hour call report to be prepare
  • Project planning and follow up until complete
  • Prepare monthly consolidated report
  • Prepare monthly review meeting PPT
  • Asset inventories have to maintain

Requirements:

  • 2+ Years Relevant Experience
  • MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table)
  • People management

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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