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IT Field Services Engineer

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Alter Domus

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive and technically skilled IT Field Services Engineer to join our IT Operations team. This role will primarily be responsible for providing hands-on technical support for laptops, desktops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, and windows-based systems as well as Mac system troubleshooting to end users. The ideal candidate will be technically competent, highly organized, excellent problem-solving skills and possess strong verbal communication skills to effectively support and guide end-users in a professional manner.

Job Responsibility:

  • Performing imaging, configuration and deployment of laptops/desktops using tools such as SCCM or Intune
  • Set up and configure device for new hires onboarding by preparing and delivering fully functional IT equipment
  • Troubleshoot Hardware issue (e.g. Screens, batteries, memory, hard drives, keyboard, RAM upgrades) and coordinate repairs or replacements
  • Manage and update IT asset inventory, including asset tagging, tracking and decommissioning of devices. Perform regular audits of IT assets and update records in asset management system
  • Respond to IT Service desk tickets in ServiceNow, ensuring accurate documentation of issues, resolution and follow-ups
  • Escalate unresolved issues to the appropriate team and follow up to ensure closure
  • Ensure timely resolution of incidents and request while meeting defined SLAs
  • Install and configure peripherals including printer, scanner, docking stations, and monitors
  • Assist with installations, updates
  • Maintain accurate records of service calls, repairs, and other maintenance activities
  • Setup, configure, and troubleshoot audio visual equipment’s for meetings, presentations and events
  • Provide remote and on-site support, including mobile device setup and VPN troubleshooting
  • Collaboration with other IT teams on infrastructure upgrades, projects and process improvement
  • Create and update technical documentation, including knowledge base articles for common issue

Requirements:

  • Diploma or bachelor’s degree in information technology, Computer Science, or a related field
  • 1-3 years of experience in IT support, desktop support or end-user services
  • Proven experience as a Field Service Engineer or similar role
  • Involves physical activities of lifting and moving IT equipment’s
  • Strong technical knowledge with windows operating system, common desktop applications, and basic networking knowledge
  • Working knowledge of ServiceNow or similar ITSM/ticketing platform
  • Familiarity with Active Directory and other end user workplace related technologies
  • Strong problem-solving and customer service skills
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment
  • Willingness to work outside scheduled business hours
  • Strong communication and interpersonal skills to effectively interact with clients and team members
  • Ability to adapt to dynamic work environments and unforeseen technical challenges

Nice to have:

  • Proficiency in Mac operating system is an advantage
  • IT certifications ITIL foundation are a plus
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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