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The Application Specialist’s primary responsibility is to carry out the configuration and development activities for the company’s Microsoft Dynamics NAV system & Business Central and to resolve the end-user’s day-to-day issues. the primary focus will be technical liaison to business groups for application support.
Job Responsibility:
Carry out the configuration and development activities for the company’s Microsoft Dynamics NAV system & Business Central
Resolve the end-user’s day-to-day issues
Act as technical liaison to business groups for application support
Debug system problems, and craft resolutions
Write reports using C/AL, SSRS, and Visual Studio
Installation and implementation of service packs and hot fixes as needed
Coordinate and contribute to end-user training including system documentation and training materials
Assist with functional specifications of customizations and integrations required for NAV implementations
Other duties as assigned
Requirements:
Up to 3 years’ experience in a similar role
IT Related bachelor's degree or computer diploma / certificate
Communication skills should be very clear in both written and spoken
Strong identification with the IKEA culture and values
High interest in home furnishings, people´s life at home and the IKEA range
Understand Computers, Network and Hardware fundamentals
Excellent troubleshooting and problem-solving skills
Operational and procedural knowledge of Navision, DOMS, SMGF and Ecommerce
Understanding of User experience and User Journey
Knowledge of troubleshooting different IKEA Business Tools
Experience of working in a customer-focused service industry
Up to date knowledge of market trends on different applications which support IKEA Business
Able to handle simultaneous issues during peak times and capabilities to resolve them on time
Experience customizing NAV 2009 R2, NAV 2015, NAV 2016, Business Central, D365 F&O
Install and Configuration certifications will be an added advantage
Functional knowledge of the Finance Management, Sales & Marketing, and Purchase, Warehouse
Nice to have:
Install and Configuration certifications will be an added advantage