IT Apprentice

• Answer telephone calls in a professional, confident, and timely manner
• Learn to log, categorise, and track incoming IT tickets
• Assist users with basic technical inquiries via phone, email, web portal, and in person
• Shadow experienced team members to develop troubleshooting skills
• Contribute to maintaining the service desk knowledge base
• Participate in regular training sessions and self-study activities
• Support basic IT system administration tasks

• Good general education with strong numeracy and literacy skills
• Basic computer literacy and familiarity with Microsoft Windows
• Demonstratable communication skills, both written and verbal
• Problem-solving aptitude and logical thinking
• Genuine interest in technology and IT systems
• Previous customer service experience is desirable
• Basic understanding of computer hardware and software
• IT-related qualifications or courses (e.g., GCSE Computing, IT BTec)

Previous customer service experience

• Full time permanent role from day one, along with no aged-based pay
• Structured training and development to support with you undertaking a nationally recognised qualification
• Generous pension scheme
• Lifestyle benefits such as exclusive perks and discounted shopping vouchers and wellbeing support
• Staff sales at discounted prices