IT Application Support Manager Job at Eutopia (Liverpool)

Applications Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in Apps Support role with commensurate people management experience
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure
Good understanding of ML algorithms and practical application
Hand-on experience AI/ML services
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Management of complex/critical/large professional disciplinary areas
Vendor relationship management including oversight for all offshore managed service
Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
Guide development teams on application stability and supportability improvements
Formulate and implement framework for managing capacity, throughput and latency
Define and implement application on-boarding guidelines and standards
Drive continued cost reductions and efficiencies across portfolios
Evaluate subordinates' performance and make decisions on personnel actions
Participate in business review meetings
Assure adherence to all support process and tool standards

Fulltime

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Fleet Application Support

The selected candidate will be responsible for assisting with the planning, deve...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Application Support
Familiarity with fleet management software and technologies
Ability to troubleshoot and resolve application issues
Strong communication skills to liaise with various stakeholders
Possess analytical skills to assess problems and determine solutions
Ability to work effectively in a team environment
Proven ability to manage multiple tasks simultaneously
Demonstrated commitment to continuous learning and growth
Familiarity with industry regulations and safety standards
Proven ability to maintain confidentiality and handle sensitive information with discretion

Job Responsibility

Actively participating in the management activities of application vendors
Assisting in defining and gathering business needs in the area of information system solutions
Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps
Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions
Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements
Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures
Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management
Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited
Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects
Assisting the Manager on sourcing to ensure the best possible options are selected

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Junior IT Application Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Experience in application support (preferably with document management systems)
Strong analytical and problem-solving skills
A solid understanding of ITSM practices and agile methodologies
Excellent communication skills – fluent in English, both written and spoken
Customer-centric attitude with a sense of ownership and initiative
Ability to work independently and collaboratively
German language skills are a plus

Job Responsibility

Provide 2nd-level support for our Document Management System (Document Backbone)
Resolve complex incidents escalated from 1st-level teams
Ensure smooth, secure, and efficient system performance
Advise stakeholders based on your functional and technical knowledge
Understand business needs and translate them into effective IT solutions
Identify recurring issues and propose sustainable fixes
Suggest and test functional enhancements
Support testing and quality assurance of new features
Work closely with product teams, developers, and business users
Contribute to a culture of agility, transparency, and shared responsibility

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Non-working days on the 31st of December

Fulltime

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams

Job Responsibility

Provide technical and business support for users of Citi Applications
maintain application systems
manage, maintain and support applications
perform start of day checks, continuous monitoring, and regional handover
develop and maintain technical support documentation
maximize the potential of applications
assess risk and impact of production issues and escalate
ensure storage and archiving procedures are functioning correctly
formulate and define scope and objectives for complex application enhancements
prioritize bug fixes and support tooling requirements

What we offer

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Applications Support Senior Analyst

The Application Support Senior Analyst provides technical and business support f...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi applications
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handovers
Performs same day risk reconciliations
Develops and maintains technical support documentation
Assesses risk and impact of production issues and escalates to business and technology management
Ensures storage and archiving procedures are in place and functioning
Reviews and develops application contingency planning
Participates in application releases from development to production

What we offer

27 days annual leave plus bank holidays
A discretional annual performance-related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources
Business casual workplace with hybrid working model.

Fulltime

FX Applications Support Senior Analyst

This hybrid role involves working as part of the FX Applications Support team to...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi applications
maintains application systems running in daily operations
manages, maintains and supports applications and their environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same day risk reconciliations
develops and maintains technical support documentation
assesses risk and impact and escalates in a timely manner
ensures storage and archiving procedures are functioning correctly
participates in application releases, from development to post-implementation analysis
identifies risks, vulnerabilities and security issues

What we offer

rewarding work
supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

IT Application Support Manager

Eutopia

Location:
United Kingdom , Liverpool

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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Location:United Kingdom , Liverpool

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 16, 2026

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