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IT Application Support Analyst

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Parking Network B.V.

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Location:
United Kingdom , Uxbridge

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year

Job Description:

Are you an IT professional who thrives on solving problems, improving systems, and keeping business-critical applications running smoothly? Do you enjoy working in a process-driven environment where attention to detail really matters? We’re looking for an IT Application Support Analyst to join our established IT team based in Uxbridge, working in a hybrid model. In this role, you’ll play a key part in supporting and maintaining the applications our business relies on every day. You’ll provide high-quality, customer-focused support, acting quickly and efficiently to resolve application and system issues. This is a hands-on role where you’ll work closely with internal users and third-party suppliers to ensure application services remain stable, reliable, and fit for purpose.

Job Responsibility:

  • Provide first and second line application support for business-critical systems, ensuring high availability and minimal disruption
  • Configure, support, and maintain applications in line with business and operational requirements
  • Troubleshoot application, system, and data-related issues, performing root cause analysis where appropriate
  • Analyse application inputs, outputs, and data flows to ensure accuracy and continuity of business operations
  • Monitor application performance and business processes, responding to alerts and proactively identifying issues
  • Log, track, and manage incidents, service requests, and problems through the service management system
  • Escalate and coordinate issues with third-party vendors and suppliers, managing incidents through to resolution
  • Support bespoke SQL-based applications, including basic query validation and data checks

Requirements:

  • Proven experience in an IT Application Support, Systems Support, or similar role
  • Strong troubleshooting skills with the ability to diagnose application and system issues
  • Experience providing first and second line support in a business-critical environment
  • Knowledge of Microsoft-based environments (Windows OS, Office 365, Active Directory)
  • Experience supporting database-driven applications (basic SQL querying or data validation)
  • Familiarity with incident, problem, and change management processes
  • A process-driven mindset with experience working to SLAs and KPIs
  • Excellent communication skills, ability to translate technical issues for non-technical users
  • High attention to detail and a proactive approach to improving systems and processes
What we offer:
  • Hybrid working with an Uxbridge head office base
  • Company Pension
  • Staff discount scheme
  • 25 Days holiday plus 8 Bank holidays
  • A supportive and collaborative team environment
  • Opportunities to develop your technical skills and grow your career

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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