This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you an IT professional who thrives on solving problems, improving systems, and keeping business-critical applications running smoothly? Do you enjoy working in a process-driven environment where attention to detail really matters? We’re looking for an IT Application Support Analyst to join our established IT team based in Uxbridge, working in a hybrid model. In this role, you’ll play a key part in supporting and maintaining the applications our business relies on every day. You’ll provide high-quality, customer-focused support, acting quickly and efficiently to resolve application and system issues. This is a hands-on role where you’ll work closely with internal users and third-party suppliers to ensure application services remain stable, reliable, and fit for purpose.
Job Responsibility:
Provide first and second line application support for business-critical systems, ensuring high availability and minimal disruption
Configure, support, and maintain applications in line with business and operational requirements
Troubleshoot application, system, and data-related issues, performing root cause analysis where appropriate
Analyse application inputs, outputs, and data flows to ensure accuracy and continuity of business operations
Monitor application performance and business processes, responding to alerts and proactively identifying issues
Log, track, and manage incidents, service requests, and problems through the service management system
Escalate and coordinate issues with third-party vendors and suppliers, managing incidents through to resolution
Support bespoke SQL-based applications, including basic query validation and data checks
Requirements:
Proven experience in an IT Application Support, Systems Support, or similar role
Strong troubleshooting skills with the ability to diagnose application and system issues
Experience providing first and second line support in a business-critical environment
Knowledge of Microsoft-based environments (Windows OS, Office 365, Active Directory)
Experience supporting database-driven applications (basic SQL querying or data validation)
Familiarity with incident, problem, and change management processes
A process-driven mindset with experience working to SLAs and KPIs
Excellent communication skills, ability to translate technical issues for non-technical users
High attention to detail and a proactive approach to improving systems and processes
What we offer:
Hybrid working with an Uxbridge head office base
Company Pension
Staff discount scheme
25 Days holiday plus 8 Bank holidays
A supportive and collaborative team environment
Opportunities to develop your technical skills and grow your career