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IT Administrator III

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IT - Administration

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Job Description:

The CMDB Market Enablement and Data Governance Lead is a key role within the ServiceNow Global CMDB Program, responsible for defining and governing Critical Data Elements (CDEs) for each Configuration Item (CI) class. This role partners with stakeholders to ensure data integrity and consistency across the CMDB and leads enablement efforts for data stewards through onboarding and training programs. The role supports long-term sustainability of the CMDB by fostering a culture of accountability and continuous improvement in data stewardship.

Job Responsibility:

  • CDE Definition & Management: Collaborate with stakeholders to identify, define, and maintain Critical Data Elements (CDEs) for each CI class within the CMDB
  • Governance Framework Development: Design and implement governance processes and standards to ensure consistency, accuracy, and reliability of CMDB data
  • Data Steward Enablement: Develop and manage onboarding and training programs for data stewards globally, ensuring they are equipped to maintain CMDB data quality
  • Documentation & Knowledge Sharing: Maintain comprehensive documentation of CDE definitions, governance policies, and training materials
  • ensure accessibility and clarity
  • Compliance Monitoring: Track adherence to governance standards, identify gaps, and implement corrective actions to maintain data integrity
  • Stakeholder Engagement: Serve as a liaison between platform teams, business units, and data consumers to ensure alignment on governance priorities
  • Continuous Improvement: Regularly review and refine governance processes and enablement strategies to adapt to evolving business needs and platform capabilities
  • Support for Platform Health Reporting: Contribute to reporting and analysis of CMDB health metrics related to data stewardship and governance effectiveness

Requirements:

  • BA/BS in Information Systems, Computer Science, or related field, or equivalent experience
  • 3+ years of experience in data governance or configuration management
  • Strong understanding of ServiceNow CMDB architecture, CI class structures, and data models
  • Experience designing and delivering training programs for technical and non-technical audiences
  • Familiarity with ITIL framework and configuration management processes
  • Ability to communicate technical information clearly to both technical and non-technical users
  • Attention to detail and commitment to maintaining data accuracy and system reliability
  • Ability to work collaboratively with cross-functional teams
  • Ability to define and enforce data governance standards across diverse teams
  • Strong communication and facilitation skills
  • Analytical mindset focused on data quality and compliance
  • Proven ability to lead enablement initiatives and foster data stewardship
  • Commitment to documentation and knowledge sharing

Additional Information:

Job Posted:
December 09, 2025

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