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As an IT Administrator II, you will serve as a technical escalation point, own the administration of key systems, and help drive improvements across our infrastructure and support processes.
Job Responsibility:
Troubleshoot helpdesk requests and serve as an escalation point for more complex issues across both Mac and Windows environments
Create, triage, and resolve support tickets while determining appropriate priority levels
Administer and support SaaS applications, including provisioning, deprovisioning, access management, and basic troubleshooting
Act as the administrative owner for one or more IT systems (e.g., MDM, identity, or endpoint management platforms)
Support device management operations including enrollment, configuration, compliance, and OS updates
Assist with monitoring system availability, network performance, and device health
Collaborate with teammates and cross-functional partners to resolve issues and improve processes
Write and maintain clear and detailed documentation for procedures, configurations, troubleshooting steps, and internal workflows
Communicate technical information effectively to both technical and non-technical audiences
Support asset management, including hardware tracking, lifecycle updates, and periodic audits
Contribute to small and medium-sized IT projects, taking ownership of assigned tasks and driving them to completion
Participate in knowledge sharing across the team through documentation, updates, and team meetings
Requirements:
2 - 4+ years of experience in IT support, systems administration, or a related technical role
Strong troubleshooting skills with the ability to break down and resolve complex issues
Proficiency with MacOS, Windows, and common SaaS administration tools (e.g., Okta, Jamf, Intune, Google Workspace)
Experience supporting or administering SaaS platforms and cloud-based tools
Solid understanding of core IT concepts such as identity management, endpoint security, device configuration, and network fundamentals
Strong documentation skills, with the ability to clearly outline processes, configurations, and resolutions
Ability to work independently, prioritize effectively, and stay organized in a fast-paced environment
Excellent communication skills and comfort interacting with employees at all levels of the company
A willingness to learn, take ownership, and step outside your comfort zone when needed
Nice to have:
Experience administering Jamf and/or Intune
Experience with Okta, identity governance, or access workflows
Network+ or A+ Certification (or equivalent knowledge)
Basic scripting experience (Bash, PowerShell, or Python)
Experience participating in IT projects or system rollouts
What we offer:
Generous PTO and competitive pay
Fullscript’s RRSP match program for financial health
Flexible benefits package and workplace wellness program
Training budget and company-wide learning initiatives