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IT Administrator II

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Fullscript

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Location:
Canada , Ottawa

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Contract Type:
Not provided

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Salary:

63600.00 - 75900.00 USD / Year

Job Description:

As an IT Administrator II, you will serve as a technical escalation point, own the administration of key systems, and help drive improvements across our infrastructure and support processes.

Job Responsibility:

  • Troubleshoot helpdesk requests and serve as an escalation point for more complex issues across both Mac and Windows environments
  • Create, triage, and resolve support tickets while determining appropriate priority levels
  • Administer and support SaaS applications, including provisioning, deprovisioning, access management, and basic troubleshooting
  • Act as the administrative owner for one or more IT systems (e.g., MDM, identity, or endpoint management platforms)
  • Support device management operations including enrollment, configuration, compliance, and OS updates
  • Assist with monitoring system availability, network performance, and device health
  • Collaborate with teammates and cross-functional partners to resolve issues and improve processes
  • Write and maintain clear and detailed documentation for procedures, configurations, troubleshooting steps, and internal workflows
  • Communicate technical information effectively to both technical and non-technical audiences
  • Support asset management, including hardware tracking, lifecycle updates, and periodic audits
  • Contribute to small and medium-sized IT projects, taking ownership of assigned tasks and driving them to completion
  • Participate in knowledge sharing across the team through documentation, updates, and team meetings

Requirements:

  • 2 - 4+ years of experience in IT support, systems administration, or a related technical role
  • Strong troubleshooting skills with the ability to break down and resolve complex issues
  • Proficiency with MacOS, Windows, and common SaaS administration tools (e.g., Okta, Jamf, Intune, Google Workspace)
  • Experience supporting or administering SaaS platforms and cloud-based tools
  • Solid understanding of core IT concepts such as identity management, endpoint security, device configuration, and network fundamentals
  • Strong documentation skills, with the ability to clearly outline processes, configurations, and resolutions
  • Ability to work independently, prioritize effectively, and stay organized in a fast-paced environment
  • Excellent communication skills and comfort interacting with employees at all levels of the company
  • A willingness to learn, take ownership, and step outside your comfort zone when needed

Nice to have:

  • Experience administering Jamf and/or Intune
  • Experience with Okta, identity governance, or access workflows
  • Network+ or A+ Certification (or equivalent knowledge)
  • Basic scripting experience (Bash, PowerShell, or Python)
  • Experience participating in IT projects or system rollouts
What we offer:
  • Generous PTO and competitive pay
  • Fullscript’s RRSP match program for financial health
  • Flexible benefits package and workplace wellness program
  • Training budget and company-wide learning initiatives
  • Discount on Fullscript catalog of products
  • Ability to work Wherever You Work Well

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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