Issuer Services EMEA Production Support Lead, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Production Support Lead is a strategic professional and recognized technical authority. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The successful candidate will enjoy making a significant impact on the area through complex deliverables, and will provide advice and counsel related to the technology or operations of the business.

Job Responsibility:

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems
Recommend and implements solutions
Provide expertise in area and an advanced level of understanding of the principles of apps support
Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
Document requirements
Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Consider the implications of the application of technology to the current environment
Identify risks, vulnerabilities and security issues
Communicate impact
Propose risk mitigation options
Act as advisor or coach to new or lower level analysts
Allocate work
Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services
Persuade and influence others through strong and comprehensive communication and diplomacy skills
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Relevant experience in a Production Support role
People management experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor’s/University degree, Master’s degree preferred

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issuer Services EMEA Production Support Lead