Issue Management Senior Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Job Responsibility:

Help support for the coordination and comprehensive management of issues with key stakeholders
Help maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Implement sustainable solutions by addressing root causes
Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
Identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
Help support key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Help incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensure compliance with all relevant regulatory requirements and internal policies
Build partnership with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

Requirements:

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Strong knowledge in the development and execution for controls
Proven experience in implementing sustainable solutions and improving processes
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Nice to have:

Being able to gather data from various sources and identify, analyze, and interpret patterns and trends in complex data sets
Create reports and present findings to stakeholders
Work with different line of businesses to understand their data needs and provide insights
Develop visualizations to make data insights easily understandable
Strong analytical, problem-solving skills, and excellent communication abilities
Ability to interpret complex data and provide actionable insights

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
May 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issue Management Senior Analyst