Issue Management Quality Assurance Director, Citi

Citi

Location:
Ireland, Dublin

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Issue Management Quality Assurance Director is a senior management position within the Services Controls and Issue management organization. The role holder is responsible to provide independent and objective assessment on the effectiveness, quality, and timeliness of the remediation of high severity issues (including MRIA/MRA). The position will have a high level of visibility within the organization with opportunities to work directly with Executive Management and will interact very closely with other functions throughout Citi, including the Businesses, Risk, ICRM, as well as Enterprise Technology, & Operations. Issue Management Quality Assurance Director will be instrumental in establishing and implementing quality assurance processes within Services globally.

Job Responsibility:

Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans
Lead and ensure on-time and quality execution of comprehensive QA reviews across assigned portfolio of High Severity issues
Create and maintain consistent and best in class QA protocols
Demonstrate expertise of risk management and control
Drive robust challenge enabling the key stakeholders to implement sustainable solutions to address root causes
Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions
Publish quality and on-time QA status reporting to Services leadership
Design and implement testing approach and validation strategy for the portfolio of High Severity issues
Provide QA closure clearance
Ensure Citi is compliant with all relevant regulatory requirements and internal policies
Foster strong partnerships with internal audit, business units, and senior management
Serve as the senior QA representative on various key senior Risk and Control Committees
Appropriately assess risk when business decisions are made

Requirements:

Significant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Deep understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi’s Policies, Standards, and Procedures
Demonstrate exceptional leadership, decision-making, and problem-solving skills
Excellent analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills: ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Bachelor's/University degree, master’s degree preferred

What we offer:

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issue Management Quality Assurance Director