Issue Management Lead Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Job Responsibility:

Assist in the coordination and comprehensive management of issues with key stakeholders
Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
Support key stakeholders to develop corrective action plans to address identified control gaps or failures
Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensure compliance with all relevant regulatory requirements and internal policies
Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

Requirements:

Experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of Citi’s Policies, Standards, and Procedures a distinct advantage
Strong analytical skills to evaluate complex risk and control activities and processes
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Understanding of compliance laws, rules, regulations, and best practices
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Bachelor's/University degree, master’s degree preferred

What we offer:

Working in an international environment in one of the greatest financial institutions worldwide
An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other)
Consideration for a yearly bonus
International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture
A supportive workplace for professionals returning to the office from childcare leave
Abundance of internal job opportunities locally and globally

Additional Information:

Job Posted:
June 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issue Management Lead Analyst