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Investigation Engineer

Bloomreach

Location:
Slovakia , Bratislava ▼
Brno
Prague

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

2500.00 EUR / Month

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Job Description:

You’ll work on complex customer issues, acting as the second line of support, digging into hard problems, and partnering closely with engineering.

Job Responsibility:

Act as the second line of support for Bloomreach products
Diagnose and investigate technical issues from the backend, data, and platform infrastructure perspective
Reproduce and debug problems using application logs, HTTP/network traces, and small scripts or code snippets
Test, troubleshoot, and debug the application code base and configuration
Handle escalations from L1 and other teams
Raise high quality Jira tickets for bugs, feature requests, or deep technical issues
Raise and help execute change requests
Contribute to customer friendly RCAs
Share knowledge continuously through brown bag sessions
Conduct technical reviews for L1 colleagues
Keep debug/runbooks up to date

Requirements:

Strong analytical and critical thinking skills
Ability to quickly recognize, triage, and structure technical issues
Ability to investigate and troubleshoot issues related to cloud-based architecture and distributed systems
Understanding of programming basics and experience with at least one programming language (e.g., Python, JavaScript, Go, etc.)
Understanding of high‑level software architecture (frontend–backend–databases–APIs, microservices, queues, etc.)
Broad understanding of internet technologies: HTTP, REST APIs, browser dev tools, network requests
Comfortable working on Linux and with the command line
basic Bash scripting
Experience with Git for version control
Exposure to SQL or NoSQL databases and the ability to run basic queries for investigation
Familiarity with monitoring/logging tools (e.g., Grafana, log aggregators)
Ability to communicate clearly with both technical and non‑technical stakeholders
Excellent English (advanced or native level), both written and spoken
Ability to stay organized while working on multiple investigations

Nice to have:

Experience with public cloud platforms such as Google Cloud Platform or AWS
Experience with Kubernetes or Docker
Familiarity with ticketing systems (e.g., Jira) and structured escalation processes
Experience leading or contributing to major incident management as an Incident Commander or similar role
Experience drafting knowledge base articles, runbooks, or technical documentation for others
Background in e‑commerce, search and recommendations, or analytics

What we offer:

Stock options
Great deal of freedom and trust
Flexible working hours
Virtual-first work
Company events
5 paid days off to volunteer
Personal Development Program
Communication coach
Leader Development Program
$1,500 professional education budget
Employee Assistance Program
Subscription to Calm app
‘DisConnect’ days off
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks
Restricted Stock Units or Stock Options
Company performance bonus
Employee referral bonus
Work anniversary rewards

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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