CrawlJobs Logo

Intern Customer Journey

https://www.ikea.com Logo

IKEA

Location Icon

Location:
Netherlands , Haarlem

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

340.00 EUR / Month
Save Job
Save Icon
Apply Position

Job Description:

As an Intern in Customer Behaviour, you will analyze the buying process for IKEA sofas, identifying key drivers and barriers. You will work onsite in Haarlem, Netherlands for 3-4 months, starting in early September. This internship offers an inclusive environment, a supportive team, and professional development opportunities.

Job Responsibility:

  • Develop a comprehensive understanding of the customer journey for IKEA’s sofas
  • identify criteria that consumers find most important when purchasing sofas
  • analyze drivers and barriers for IKEA and its key competitors
  • understand the specific journeys for different income groups and lifestyle segments
  • learn about willingness to pay at IKEA versus willingness to pay at competitors.

Requirements:

  • Doing this internship as part of your school's degree
  • following an education at a Dutch school
  • passionate about consumer behavior and commercial analysis
  • skilled in data analysis with an HBO education level
  • proficient in English
  • able to communicate effectively with diverse stakeholders
  • able to work from the office in Haarlem at least 50% of your time.

Nice to have:

  • Strong analytical skills and the ability to work with data
  • experience in understanding customer journeys and consumer behavior
  • excellent organizational and communication abilities.
What we offer:
  • Supportive environment
  • internship allowance of €340 gross per month (based on 38 hours)
  • flexible 32-hour work week
  • opportunity to grow and make a difference.

Additional Information:

Job Posted:
April 27, 2025

Employment Type:
Parttime
Work Type:
On-site work
Icon
IKEA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Intern Customer Journey

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...
Location
Location
United States , Los Angeles
Salary
Salary:
119000.00 - 149000.00 USD / Year
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
  • 6 Years Customer facing experience (internal or external)
  • Demonstrate natural strong presentation skills natural comfortable passion for presenting
  • Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
  • Highly process-oriented mindset, with a love of telling stories with data
  • Prioritization and time management skills
  • Strong verbal and written professional communication
  • Updated knowledge of current accounting practices and changes in the industry
  • Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers.
Job Responsibility
Job Responsibility
  • Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
  • Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
  • Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
  • Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
  • Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
  • Continually communicate BlackLine value to customer through the entire customer journey
  • Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
  • Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
  • Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
  • Keep current on all BlackLine solutions, including detailed product functionality and its proper use
What we offer
What we offer
  • short-term and long-term incentive programs
  • robust offering of benefit and wellness plans
  • Fulltime
Read More
Arrow Right

Motor Finance Specialist

We are looking for a Motor Finance Specialist to join our team at Admiral Money!...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
admiralgroup.co.uk Logo
Admiral Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service
  • Sound analytical skillset
  • Effective communication and influencing skills, with the ability to communicate clearly with frontline staff, senior stakeholders, and customers across different channels
  • Strong literacy and numerical skills
  • Ability to embrace a fast‑paced environment
  • Used to working to deadlines and meeting KPIs
  • Proactive, organised, able to manage time effectively and take initiative
  • Positive work ethic and a can‑do attitude when supporting business change
  • Willingness to be developed, coached, and to take feedback on board
  • Experience/good knowledge of: Sales methodology
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for customers throughout the car buying journey
  • Use internal tools and capabilities to help customers find suitable vehicles within Admiral’s dealer network
  • Provide clear, expert guidance on financial products and offer support where needed
  • Liaise with dealers to arrange payments and coordinate collection dates to ensure a seamless buying experience
  • Act as a liaison between customers and internal departments, ensuring clear communication and smooth execution of customer requests
  • Collaborate with cross‑functional teams, including sales, underwriting, and customer service to deliver timely and accurate solutions
  • Work with the Product team to continuously improve the customer proposition and journey
  • Ensure customers understand the features, benefits, and key information relating to each financial product
  • Consult with the dealer network to support smooth handovers and agree collection and payment arrangements
  • Support customers in making informed financial decisions, tailoring your approach to each individual’s needs
What we offer
What we offer
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover
  • Fulltime
Read More
Arrow Right

Car Buying Specialist

We are looking for a Car Buying Specialist to join our team at Admiral Money! Yo...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
admiralgroup.co.uk Logo
Admiral Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service
  • Sound analytical skillset
  • Effective communication and influencing skills, with the ability to communicate clearly with frontline staff, senior stakeholders, and customers across different channels
  • Strong literacy and numerical skills
  • Ability to embrace a fast‑paced environment
  • Used to working to deadlines and meeting KPIs
  • Proactive, organised, able to manage time effectively and take initiative
  • Positive work ethic and a can‑do attitude when supporting business change
  • Willingness to be developed, coached, and to take feedback on board
  • Experience/good knowledge of: Sales methodology
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for customers throughout the car buying journey
  • Use internal tools and capabilities to help customers find suitable vehicles within Admiral’s dealer network
  • Provide clear, expert guidance on financial products and offer support where needed
  • Liaise with dealers to arrange payments and coordinate collection dates to ensure a seamless buying experience
  • Act as a liaison between customers and internal departments, ensuring clear communication and smooth execution of customer requests
  • Collaborate with cross‑functional teams, including sales, underwriting, and customer service to deliver timely and accurate solutions
  • Work with the Product team to continuously improve the customer proposition and journey
  • Ensure customers understand the features, benefits, and key information relating to each financial product
  • Consult with the dealer network to support smooth handovers and agree collection and payment arrangements
  • Support customers in making informed financial decisions, tailoring your approach to each individual’s needs
What we offer
What we offer
  • Eligible for up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Fulltime
Read More
Arrow Right

Onboarding Success Manager

With over 250,000 customers worldwide, Atlassian is helping organizations like N...
Location
Location
United States
Salary
Salary:
98100.00 - 155100.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years in Customer Success with a track record managing large customers with a complex SaaS product portfolio
  • Experience focusing on driving adoption during the customer onboarding phase (i.e. first 60-90 days)
  • Built and launched new customer journey programs from the ground up, defining success metrics, testing and iterating to optimize performance in a fast-paced, startup-like environment
  • Experience building programs and processes supportive of the customer onboarding journey backed by clear success criteria
  • High level of technical and solution expertise
  • Understanding of common Jira, Confluence, and Loom use cases for end users and configuration trade-off considerations that prove beneficial for administrators
  • Experience with software implementation processes
  • Familiarity with agile ways of working, project management, DevOps and automation, or IT service management
  • Ability to work with a variety of customer profiles, including executives, administrators, and multi-layered global teams
  • Experience delivering quality service and collaborating internally across product, sales, support, and marketing
Job Responsibility
Job Responsibility
  • Design and deliver scalable engagements for a dynamic portfolio of customers during key journey milestones leading up to, during, and following their transformation or integration efforts to include including onboarding and early adoption efforts
  • Develop trusted advisor relationships with customers from C-Suite to global teams, ensuring they receive maximum value from our solutions throughout their lifecycle
  • Guide customers through the onboarding phase, focusing on change management, communication planning, and technical enablement
  • Manage post-sales activity for your customers through relationship-building, product expertise, and execution
  • Maintain a deep understanding of Atlassian products and solutions, articulating the most relevant features for each customer’s requirements
  • Drive early and sustained product adoption and success with Atlassian Solutions
  • Serve as the earliest voice of the customer, providing internal feedback to improve Atlassian’s enterprise offerings
  • Collaborate across sales, migrations, support, and account teams to ensure a seamless onboarding experience
  • Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions.
  • Deliver Value at Scale: Deliver value through 1:many engagements including webinars, office hours, and curated outreach.
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Analista Senior de CX & Jornada do Cliente

As CX & Customer Journey Analytics Senior in Digital Services and Experience (DS...
Location
Location
Brazil , São Caetano do Sul
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Computer Science/IT, Engineering, Marketing/Social Communication, or related fields
  • Strong problem-solving and analytical skills
  • Practical experience analyzing and curating customer data
  • Ability to prioritize and manage multiple tasks and projects at once without sacrificing quality
  • Highly collaborative work style with strong listening and communications skills
  • Ability to evaluate the big picture and solve CX problems rather than focusing solely on metrics
  • English - advanced or fluent
Job Responsibility
Job Responsibility
  • Support Customer Journey, providing insights on customers’ values, pain-points and expectations, for both current and future scenarios
  • Connect with different line of business, to understand, map and negotiate the best actions to improve customer journey for our brands, across GMSA
  • Analyze unstructured data (e.g. survey info, verbatims, call transcripts, etc.), connecting into critical elements to act on and prioritize efforts
  • Generate insights on customers, needs (met/unmet) and expectations
  • Manage multiple data sources (VoC tool, NPS Prism, Customer Journey researches, XM contact centers feedbacks, OnStar customer data) to identify and recommend critical customer experience opportunities
  • Ability to develop customer centric community inside of GM, as well support activities throughout GMSA dealership
  • Conduct and follow-up with market research, and analyze data to gain marketing touchpoints and uncover important insights about customers and competitive opportunities
  • Build and maintain relationships internally and externally - i.e. GM partners, suppliers (Mkt research agencies, CX research companies, resource providers, etc.)
  • Perform related tasks as assigned
  • Fulltime
Read More
Arrow Right

Sales & Marketing Intern

From June 1 to August 7, 2026, you’ll join us for a full-time, 10-week internshi...
Location
Location
United States , Arlington
Salary
Salary:
22.00 - 23.00 USD / Hour
bozzuto.com Logo
Bozzuto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently pursuing a degree in business, marketing, real estate, hospitality or a related field
  • Motivated and eager to take initiative, with some experience in customer service or sales
  • Strong communicator who enjoys collaborating and learning from others
  • Willing to work 3–4 weekends per month while taking two weekdays off as this role supports both prospective and current residents in our 365/24 business
Job Responsibility
Job Responsibility
  • Conduct guided tours for prospective residents, highlighting the unique features and benefits of the Bozzuto community to support their journey from initial interest to lease signing, move-in, and residency
  • Design and implement creative marketing campaigns to drive traffic and boost leasing activity
  • Provide top-tier customer service to residents, clients and vendors
  • Assist with day-to-day operations, administrative tasks and community management
  • Support marketing reports, social media strategies and onsite event planning
  • Analyze business performance and present your insights in a final capstone presentation to Bozzuto leadership
What we offer
What we offer
  • Midpoint Trainings: Weekly sessions designed to support interns with their program project and provide insights into how various departments at Bozzuto contribute to the success of on-site teams
  • Professional Growth: Receive guidance from experienced professionals who are dedicated to helping you grow and navigate your intern experience
  • Networking Events: Build connections with fellow interns and professionals across the company
  • Community Service Day: Contribute to the communities we serve while learning about Bozzuto’s commitment to social impact
  • Eligible for Additional Bonus Opportunities: Earn performance-based leasing bonuses
  • Fulltime
Read More
Arrow Right

Sales & Marketing Intern

From June 1 to August 7, 2026, you’ll join us for a full-time, 10-week internshi...
Location
Location
United States , Atlanta
Salary
Salary:
21.63 - 23.00 USD / Hour
bozzuto.com Logo
Bozzuto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently pursuing a degree in business, marketing, real estate, hospitality or a related field
  • Motivated and eager to take initiative, with some experience in customer service or sales
  • Strong communicator who enjoys collaborating and learning from others
  • Willing to work 3–4 weekends per month while taking two weekdays off as this role supports both prospective and current residents in our 365/24 business
Job Responsibility
Job Responsibility
  • Conduct guided tours for prospective residents, highlighting the unique features and benefits of the Bozzuto community to support their journey from initial interest to lease signing, move-in, and residency
  • Design and implement creative marketing campaigns to drive traffic and boost leasing activity
  • Provide top-tier customer service to residents, clients and vendors
  • Assist with day-to-day operations, administrative tasks and community management
  • Support marketing reports, social media strategies and onsite event planning
  • Analyze business performance and present your insights in a final capstone presentation to Bozzuto leadership
What we offer
What we offer
  • Midpoint Trainings: Weekly sessions designed to support interns with their program project and provide insights into how various departments at Bozzuto contribute to the success of on-site teams
  • Professional Growth: Receive guidance from experienced professionals who are dedicated to helping you grow and navigate your intern experience
  • Networking Events: Build connections with fellow interns and professionals across the company
  • Community Service Day: Contribute to the communities we serve while learning about Bozzuto’s commitment to social impact
  • Eligible for Additional Bonus Opportunities: Earn performance-based leasing bonuses
  • Fulltime
Read More
Arrow Right

Sales & Marketing Intern

From June 1 to August 7, 2026, you’ll join us for a full-time, 10-week internshi...
Location
Location
United States , Charlotte
Salary
Salary:
21.63 - 23.00 USD / Hour
bozzuto.com Logo
Bozzuto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently pursuing a degree in business, marketing, real estate, hospitality or a related field
  • Motivated and eager to take initiative, with some experience in customer service or sales
  • Strong communicator who enjoys collaborating and learning from others
  • Willing to work 3–4 weekends per month while taking two weekdays off as this role supports both prospective and current residents in our 365/24 business
Job Responsibility
Job Responsibility
  • Conduct guided tours for prospective residents, highlighting the unique features and benefits of the Bozzuto community to support their journey from initial interest to lease signing, move-in, and residency
  • Design and implement creative marketing campaigns to drive traffic and boost leasing activity
  • Provide top-tier customer service to residents, clients and vendors
  • Assist with day-to-day operations, administrative tasks and community management
  • Support marketing reports, social media strategies and onsite event planning
  • Analyze business performance and present your insights in a final capstone presentation to Bozzuto leadership
What we offer
What we offer
  • Midpoint Trainings: Weekly sessions designed to support interns with their program project and provide insights into how various departments at Bozzuto contribute to the success of on-site teams
  • Professional Growth: Receive guidance from experienced professionals who are dedicated to helping you grow and navigate your intern experience
  • Networking Events: Build connections with fellow interns and professionals across the company
  • Community Service Day: Contribute to the communities we serve while learning about Bozzuto’s commitment to social impact
  • Eligible for Additional Bonus Opportunities: Earn performance-based leasing bonuses
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy