Intermediate Process Engineer, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Intermediate Process Engineer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for Supply Chain Operations focused on invoice processing. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

Supports a continuous improvement culture, participating in multi organizational projects ensuring process and methodologies demonstrated are effective, and supportive of the employees
Part of a team which owns business process improvement methodology and initiatives focused on consistently improving the quality, productivity and efficiency while increasing customer satisfaction
Align with a project benefit tracking process to link procedures, project scope, and financial accuracy
Ensure team is aware of all efficiency initiatives, saves are measured, validated and justified
Maintain and improve recurring and and ad-hoc saves reporting per project/program and/or by owner
Seamlessly integrate benefit data from multiple sources across projects, process owners and finance
Be accountable for end to end capacity/financial impact analysis for efficiency related initiatives including return on investment estimates
Analyze and interpret data from the metrics/reports, identify trends, provide insights and recommend key actions including up to model what if scenarios
Develop and deliver internal metrics, identifying trends and insights for improvement of operational efficiency
Leverage our full systems capability to create impactful visual representations of metrics to aid understanding enabling customers unfamiliar with data analysis and technology to easily interpret insights and identify strategic decisions
Develop and deliver metrics/training staff suggesting areas of improvement
Lead presentation to the Global Program/Project Steering Groups to inform about benefit analysis status/outcomes and propose improvement recommendations
Lead monthly meetings with senior management to analyze performance, discuss risks and opportunities
Collaborate with members of other functional teams to develop a shared understanding of operational performance drivers and key metrics
Take a leadership role in creating and driving solutions for continuous improvement
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

5-8 years experience in financial planning and analysis or re-engineering projects
Experience in continuous improvement
Experience of working within a global and virtual team
Lean, Six Sigma, or business process re-engineering experience
Process oriented
able to analyze current processes, suggest and define improvements
able to analyze raw data and draw conclusions
Excellent verbal and written communication skills, with an ability to escalate issues to management
Excellent interpersonal skills, problem solving, team work and analytical skills
Comfortable working in an ambiguous environment with minimal or offsite supervision
Ability to prioritize in a high pressure environment and work under tight deadlines
Highly collaborative, team orientated and a strong consensus builder
Ability to lead small initiatives and motivate diverse teams in multiple locations to support delivery of agree objectives
Self-motivated and well organized
Proven track record
ability to handle multiple tasks, prioritize accordingly and make decisions as required
Excellent presentation skills and Power Point use
Excellent analytical skills including Excel use
Must be a self-starter with the ability to set high standards of deliverables
Highly developed attention to detail
Knowledge of the financial services industry

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Intermediate Process Engineer