Intake Implementation Specialist, RCM

The RCM Implementation Specialist is responsible for the successful implementation of RCM services with multiple new customers simultaneously. To deliver this, the Specialist partners with the Brightree Implementation Team, RCM Sales Team, RCM Operations Teams, RCM Customer Experience Managers, and the customer. The Specialist trains the customer on RCM processes to ensure successful communication between teams regarding customer-specific requirements, while also monitoring the customer’s business performance as it relates to RCM. This position must be an expert on RCM billing and display a high level of professionalism while working in a fast-paced environment. The Specialist maintains ownership of the customer relationship through the turnover of support to the Customer Experience Manager. The Specialist will analyze, identify, and help resolve process and software issues related to correct billing procedures with the objective of improving the efficiency and accuracy of RCM customer’s claims and AR values reported. The Specialist should be a team player who can communicate effectively via verbal and written communication with customers and internal RCM teams to troubleshoot billing and process scenarios with the team.