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Intake and Assessment Worker

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South Coast Medical Service Aboriginal Corporation

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Location:
Australia, Nowra

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a passionate and dedicated Intake and Assessment Worker. In this role you will be responsible for the implementation of a coordinated intake process that identifies and supports client needs, assessment, referral allocation, brief intervention and registration for Aboriginal people and their families accessing the SCMSAC services.

Job Responsibility:

  • Conduct and complete intake screening and referral coordination, including completing relevant assessments and monitoring and allocating incoming referrals as per intake process
  • Manage and maintain an up to date appointment book for Wellbeing intakes, ensuring intake appointments are booked in and actioned as required
  • Respond to enquiries/requests/referrals for information and services related to SCMSAC within two business days of receiving the query
  • Ensure all current client lists are up to date weekly
  • Enter all referrals onto the database daily, in accordance with guidelines and procedures
  • Enter relevant information into the database at every point of contact
  • Book intake appointments within 24 hours of receipt
  • Answer and refer incoming phone calls and transfer to the relevant staff member and/or team
  • Produce data reports as required
  • Coordinate, update and review referral waitlists for programs and services

Requirements:

  • Aboriginality*
  • Minimum Cert IV in Community Services, or related fields or demonstrated experience in these sectors
  • Demonstrated understanding of the mental health, drug and alcohol and social wellbeing issues affecting Aboriginal and Torres Strait Islander people
  • Proficiency in report writing, and demonstrated ability to develop, organise and maintain records and reports
  • The ability to effectively communicate with people from a variety of backgrounds
  • High level of integrity and regard for professional boundaries and confidentiality
  • Demonstrated computer proficiency, including the use of Microsoft Office applications, clinical record and data management systems and software
  • Experience working with Aboriginal children, adolescents, families and communities
  • Current NSW Drivers License

Nice to have:

  • Willingness to adapt to the evolving needs of clients and the organisation
  • Experience working within Aboriginal communities and understanding of community dynamics
  • Drug and Alcohol First Aid Certificate
What we offer:
  • Generous employment conditions, competitive rates, and access to salary packaging
  • Ongoing career development, education, and training
  • A collaborative, respectful, and inclusive team environment where you can thrive
  • Strong team values and community impact
  • Opportunities for professional growth
  • A welcoming environment that supports Aboriginal and Torres Strait Islander applicants
  • Competitive salary
  • Monthly RDOs (Rostered Days Off)
  • Paid Christmas shutdown period in addition to standard leave entitlements
  • Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit)
  • Ongoing training, support, and career advancement opportunities
  • Opportunity to work within a supportive, dedicated team
  • Ongoing professional development and training
  • Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing

Additional Information:

Job Posted:
December 12, 2025

Expiration:
January 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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