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As the Insurance Risk Associate, you support the operation of Voi’s global insurance programs by maintaining accurate data, coordinating with insurers and brokers, and supporting claims and compliance processes. You help ensure reliable reporting, strong governance, and clear operational insights for the business.
Job Responsibility:
Support the day-to-day administration of global insurance programs across multiple insurance lines
Maintain accurate insurance documentation, compliance records, and defined insurance processes
Coordinate with insurers, brokers, and external partners to support renewals, audits, regulatory submissions, and continuous coverage
Maintain claims logs and support claims processing, escalations, and follow-ups across all insurance lines
Track actions and deadlines, and validate claims-related invoices, deductibles, and settlement records
Support claims trend analysis and prepare structured inputs for reporting and decision-making
Maintain insurance data repositories and internal tracking systems, ensuring accurate and audit-ready information
Produce recurring reports on claims trends, open cases, and key performance indicators
Support dashboards, data visualisations, and improvements to data quality, reporting structures, and workflows
Prepare insurance documentation for tenders, contracts, and regulatory requirements, including certificates
Assist with policy wording reviews and flag potential issues to senior insurance stakeholders
Act as an operational point of contact for internal teams requiring insurance support
Prepare meeting materials, summaries, and reports, and maintain SOPs and internal process documentation
Requirements:
2–4 years of professional experience in an insurance context (claims, underwriting, broking, or insurance operations)
Good knowledge of insurance lines, claims processes, policy documentation, and regulatory requirements
Strong attention to detail and experience maintaining accurate, structured data and records
Analytical and reporting skills, including tracking claims, analysing trends, and validating financial data
Proactive, solutions-oriented mindset and willingness to learn new systems and insurance concepts
Experience supporting workflow improvements, knowledge management, or data quality initiatives
Proficiency in Excel and Google Sheets
Fluent English required
Nice to have:
Experience with BI or data tools (e.g. Metabase, Snowflake, Steep, Tableau) is a plus
Experience working with insurers, brokers, or third-party claims handlers is advantageous
Swedish is highly desirable
What we offer:
Get “skin in the game” through our employee options program