Insight Manager, Analytics Job at John Lewis Partnership (London)

Senior Manager Global Analytic Insights

As the Senior Manager in Advanced Ops Analytics, you will be at the heart of our...

Location

Egypt , Cairo

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

At least 1+ year of professional experience as a Data Analytics Senior/Manager
Proven experience in analytics, preferably within a call center environment
Strong leadership and team management skills
Excellent project management capabilities with a track record of managing complex projects
Proficiency in analytical tools and methodologies
Strong financial acumen and ability to develop business cases
Exceptional communication and interpersonal skills
Ability to foster a culture of continuous improvement and innovation
Storytelling, Analytical thinking & Presentation skills

Job Responsibility

Oversee all approaches, processes, work products, and results within the analytics team. Manage a high-performance team to deliver quality analysis and business insights
Lead multiple complex projects across various lines of business, ensuring effective resource allocation and navigating project risks
Utilize advanced analytical and problem-solving skills to develop work plans that improve call center performance metrics
Apply financial techniques to identify key economic drivers and create business cases for performance improvement scenarios, project risks, and implementation options
Leverage extensive knowledge of analytics and call centers to train team members on uncovering insights and deliver consultative recommendations
Identify and deploy industry best practices in analytics to enhance team performance and project outcomes
Aggregate learnings across programs to foster an environment of continuous improvement and contribute to broader organizational knowledge
Facilitate key meetings and cultivate partnerships with internal stakeholders and external clients to ensure alignment and collaboration
Identify opportunities to develop additional expertise in call center performance analytics and process improvement
Train, develop, and manage the performance of direct reports, providing mentorship and direction in accordance with organizational policies

Manager, Operations Insights & Analytics

The Insights and Analytics Manager will build and lead data-driven initiatives t...

Location

United States , Denver

Salary:

150000.00 - 176000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
Proficiency in analytics tools like Lookr and strong SQL skills
Experience working with large data sets and data warehousing tools like Snowflake
Proven ability to build models, conduct root cause analyses, and forecast operational metrics
Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
Excellent communication skills with a track record of influencing senior leaders using data-driven storytelling
Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
Experience with support platforms such as Salesforce Service Cloud and Zendesk
Familiarity with scripting languages such as Python or R
Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks

Job Responsibility

Analyze operational, support, and customer data to identify trends, gaps, and opportunities
Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
Own and improve existing metric frameworks while creating scalable self-service reporting processes
Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
Lead a team to drive excellence in analytics and reporting. Act as mentor, fostering data literacy across the organization
Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations

What we offer

Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Insights & Analytics Area Manager Growth & Marketing

You will lead the Growth & Marketing Insights & Analytics department, develop an...

Location

Sweden , Malmö

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Extensive (10+years) experience in leading, building and developing Research Insights and Data & Analytics departments overseeing the full spectrum of Insights, Data and Analytics (qualitative insights, business intelligence, (big)data analysis, data science)
Broad market research knowledge on macro, meso and market drivers, brand tracking and translating the outcome of these to an integrated strategic advice
Excellent understanding of the application of advanced analytics and data analytics in addressing and answering business questions
Extensive experience in marketing strategies, market segmentation and market positioning methods and tools, including CRM, loyalty, marketing mix modelling and attribution
Hands-on experience of programming languages, statistical methods and modern data platforms and systems
Understanding of Machine Learning & (Data) Engineering in the fast-moving data technology landscape
Experienced in change management, project management and managing complex stakeholder environments
Good knowledge of the IKEA corporate identity, core values and vision of creating a better everyday life for the many people

Job Responsibility

Create a solidly embedded demand for Insights & Analytics solutions to meet the requirements of the business in both short and long-term perspective
Proactively contribute to conversations to ensure the right data, measures and processes are implemented to make data-driven decisions that will inform the retail area
Be responsible for setting the Area Insights & Analytics team priorities - considering the area priorities and ensuring maximum impact - and acting as representative for all Insights & Analytics aspects within the area
Be responsible for recruiting, developing and retaining resources and expertise to efficiently and consistently develop and execute the Insights & Analytics strategy within the area
Provide leadership that promotes and inspires best practices in Insights & Analytics – continually benchmarking against industry standards and trends
Lead, coach and develop team members to secure people development, leadership and succession and a high performing team
Support, coach and co create within of Insights & Analytics management team, department strategy and development, represent D&A organization across stakeholders, countries and organization

Fulltime

Sr. People Analytics & Insights Manager

The Sr People Analytics & Insights Manager is responsible for supporting the org...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

101100.00 - 182400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Quantitative, Business or computer-related field such as mathematics, econometrics, statistics, operations research, or computer science
7+ years in related analyst work experience
Skilled in SQL, database management, MS Office
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Perform data mining, analysis and modeling to drive business insights
Ensure data accuracy and integrity while working with HR systems and tools
Work with other teams and align with key partners
Lead process improvement and manage projects
Present complex and customized analytical findings
Develop executive level presentations and present complex and customized analytical findings
Lead cross-functional improvement initiatives
Develop analysis plan and complete them independently for complex projects

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave

Fulltime

Manager, Operations Insights & Analytics

The Insights and Analytics Manager will build and lead data driven initiatives t...

Location

United States , San Francisco

Salary:

177000.00 - 208000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
Proficiency in analytics tools like Lookr and strong SQL skills
Experience working with large data sets and data warehousing tools like Snowflake
Proven ability to build models, conduct root cause analyses, and forecast operational metrics
Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
Excellent communication skills with a track record of influencing senior leaders using data-driven story telling
Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
Experience with support platforms such as Salesforce Service Cloud and Zendesk
Familiarity with scripting languages such as Python or R
Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks

Job Responsibility

Analyze operational, support, and customer data to identify trends, gaps, and opportunities
Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
Own and improve existing metric frameworks while creating scalable self-service reporting processes
Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
Lead a team to drive excellence in analytics and reporting. Act a as mentor, fostering data literacy across the organization
Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Senior Marketing Insights Manager

This is an exciting opportunity to join a leading financial services brand that’...

Location

United Kingdom , Bristol

Salary:

80000.00 - 85000.00 GBP / Year

Major Players Limited

Expiration Date

Until further notice

Requirements

Proven experience in marketing data, analytics, and measurement
Advanced proficiency with GA, Power BI, Adobe Analytics, and Google Tag Manager
Strong stakeholder management and communication skills
Experience working with large-scale customer data and multi-million-pound budgets
Commercial thinker with the ability to connect marketing performance to business outcomes

Job Responsibility

Build and lead a new marketing analytics function, focused on data-led growth
Design and implement performance measurement frameworks across all marketing channels
Develop dashboards and reports using Power BI, GA, Adobe, and Google Tag Manager
Translate data into clear, actionable insights for marketing and leadership teams
Analyse campaign, customer, and market data to inform strategy and spend allocation
Evaluate ROI and marketing effectiveness to support commercial decision-making

Fulltime

Digital Insights Manager

Our well known health and wellbeing client is currently going through an excitin...

Location

United Kingdom , London

Salary:

60000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

significant, demonstrable knowledge, skills, and experience in digital analytics
experience of analytics deployments on new websites and other digital products
familiar with a variety of digital platforms/tools (CMS, analytics etc)

Job Responsibility

overall accountability for the digital analytics platforms
deliver reporting and insight on KBIs
measure value generated by change
propose improvement ideas/generate hypotheses for testing for the digital squads
educate and drive squads to use digital analytics tools to measure their success and to generate ideas
manage traditional web analytics tools such as Google analytics and voice of the customer tools like Medallia
deliver implementations of new digital insights tooling
define tagging requirements for new initiatives

Fulltime

Category Insight Manager

A wonderful chance to join this ambient food manufacturer as a Category Insight ...

Location

United Kingdom , Surrey

Salary:

45000.00 - 60000.00 GBP / Year

Zest Food Jobs

Expiration Date

Until further notice

Requirements

Degree (2:1 or above) in a relevant data, numerical, or business discipline
Strong experience in data analytics, preferably within food or FMCG
Experience working with market data platforms such as Circana, NielsenIQ, or Kantar is highly desirable
Advanced Excel and PowerPoint skills with the ability to translate complex data into clear, concise insights
Analytical mindset with excellent attention to detail and strong time-management skills
Self-motivated, autonomous, and a collaborative team player with a passion for professional growth

Job Responsibility

Lead the development and delivery of in-depth category insights and market analysis to support sales and marketing teams
Create engaging, data-driven customer presentations for retail and foodservice accounts
Develop and maintain regular market and competitor reports using industry-standard data platforms (e.g., Circana, NielsenIQ, Kantar)
Provide proactive recommendations to maximise growth opportunities based on market trends
Collaborate across teams including sales, marketing, procurement, technical, supply chain, and finance
Drive the evolution of the company's research capabilities to support strategic decision-making
Manage ad-hoc research projects and insights assignments

What we offer

Competitive salary £45,000 - £60,000 plus discretionary and employee ownership trust (EOT) bonus
Matched pension contributions up to 5%
Private healthcare and life insurance
Hybrid working with work-from-home Fridays
Free breakfast provided onsite
23 days holiday, increasing with length of service

Fulltime

Insight Manager, Analytics

John Lewis Partnership

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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