Inside Sales Representative Jobs

Inside Sales Representative

Sukup Manufacturing

Location:
United States, West Des Moines, Lincoln, St Louis, Kansas City

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Inside Sales is responsible for processing customer quotes and orders, disseminating information to various departments and arranging for the shipping of products to customers. Inside Sales Representative performs their duties over the phone as well as internet, email, faxes and written correspondence with customers, vendors, Outside Sales force and all Ramco personnel. The Inside Sales Representative will be assigned to a group of accounts to service in conjunction with an Outside Sales Representative.

Job Responsibility:

Receives request for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors via telephone, email, fax and standard mail
All unresolved matters and commitments must be followed-up daily, providing the customer with daily status updates as well. Proper notations must be made with status in the CRM
All customers will receive an order confirmation from the Inside Sales rep once the order is entered with information regarding the shipping method and delivery dates as well as providing accurate lead times
Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service
Utilize the CRM in order to update and maintain all customer account information, including
special comments, contact information, SIC codes, and pricing codes
Works closely with shipping and receiving regarding deliveries of scheduled shipments
Makes price quotations immediately by phone on price book items with accurate delivery information
Prepares formalized quotes as requested by Customers and Outside Sales the same day if possible, if not will respond within 24 hours of request and forwards to all appropriate staff
Checks with the Clerical/Accounting Department regarding credit concerns and status of customers when rush orders are received
Monitors open order report to check on delivery times of product to ensure on-time delivery for customers orders
Will attend Vendor training and Factory schools in order to maintain a high level of product and vendor knowledge
Recommend alternate products based on cost, availability of specifications
Process repairs and credits within 48 hours of receipt with accurate information
Utilize cross-selling, up-selling, add-on sales and offering promotional sales items to increase customer satisfaction and improve transaction profitability
Will handle difficult customers tactfully in order to maintain business
Travel to customer sites to visit key customers in order to strengthen our business relationship
Perform all other duties as assigned

Requirements:

2-year degree preferable or equivalent training in an industrial setting
Self-motivated, results-oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects
Read and comprehend Basic English
Must have legible handwriting, Typing and data entry skills
Demonstrate effective written, verbal and communication skills
Ability to use Microsoft, Excel, Word and Outlook preferred
Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR)

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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