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Inside Sales Operations Manager

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Owl Cyber Defense

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Location:
United States, Columbia

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Owl Cyber Defense is seeking an experienced and motivated Inside Sales Operations Manager to lead and strengthen our Inside Sales team. Reporting directly to the Chief Revenue Officer, this role focuses on driving performance, consistency, and efficiency across the Inside Sales function. The ideal candidate will blend operational excellence with people leadership—ensuring the team has the structure, tools, and insights needed to engage customers effectively and support revenue growth. This position plays a key role in shaping how Owl’s Inside Sales team builds relationships, supports customer engagement and renewals, and continuously refine its sales processes.

Job Responsibility:

  • Strategic Planning (Clarity & Innovation): work with sales leaders to develop and execute innovative plans for the sales organization
  • defining sales territories, setting quotas, and managing team size
  • bring clarity to the team's goals
  • Operational Execution (Accountability & One Team): responsible for the day-to-day operations, including managing forecasts and the sales pipeline
  • holding both yourself and the team accountable for results
  • Data and Insights (Support & Customer): using data to understand what's working and what's not
  • provide the CRO and sales leaders with data-driven insights
  • provide support to the sales team, empowering them to succeed and enhance customer experience
  • Cross-Functional Collaboration (Clarity & One Team): work with other departments to optimize processes and technology for the sales team
  • clear communication to create alignment
  • Team Leadership (Clarity, Accountability, Support): build, lead, and develop a high-performing sales operations team
  • foster a culture of collaboration and excellence
  • lead by example, providing clarity on expectations, promoting accountability for results, and offering unwavering support to their team

Requirements:

  • BA/BS Degree in business or relevant subject
  • Experience selling software or software-enabled cybersecurity solutions to Federal Government customers
  • Inside Sales management experience preferred
  • Strong knowledge of CRM systems (e.g., HubSpot) and reporting tools
  • Strong interpersonal and leadership skills
  • Demonstrated ability to streamline sales processes and support scalable growth
  • Proven track record of responsibility and dependability
  • Highly analytical with a strong understanding of sales KPIs and data-driven decision-making
  • Enthusiastic and “self-starter” approach
  • Experience in a B2B sales environment (preferred)
  • Exposure to continuous improvement methodologies or process redesign (preferred)
  • Must be able to travel as needed
  • US Citizenship is required due to Owl’s Government contracts (an active security clearance is preferred)

Nice to have:

  • Experience in a B2B sales environment
  • Exposure to continuous improvement methodologies or process redesign

Additional Information:

Job Posted:
December 11, 2025

Work Type:
On-site work
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