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Inside Sales Customer Support

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Hubbell Incorporated

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Location:
United States , Hamilton ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Inside Sales Customer Support Rep will be the single point of contact for customers and sales teams within a designated territory. This role is responsible for managing the full account lifecycle, coordinating project orders, and ensuring seamless customer service through proactive engagement and cross-functional collaboration. The position supports business growth, operational efficiency, and customer satisfaction.

Job Responsibility:

  • Serve as the primary point of contact for all customer and sales team inquiries within the territory
  • Build and maintain strong customer relationships through daily engagement and support
  • Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites
  • Manage the full account lifecycle, including onboarding, order processing, and ongoing support
  • Review customer purchase orders for accuracy and request revisions as needed
  • Process and monitor payment in advance and credit card orders
  • Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays
  • Create, change and extend customer accounts
  • Maintain clear, up to date records and documentation
  • Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met
  • Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals
  • Partner with planning and purchasing teams to expedite orders and improve ship dates
  • Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders
  • Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication
  • Partner with sales and product management to support territory growth and strategic initiatives
  • Provide limited pricing support in accordance with company policy
  • Assist customers with basic technical questions with support from the Technical Services team
  • Manage customer inquiries via phone, email and Salesforce.com
  • Create and manage workflows
  • Process customer returns and credit requests
  • Attend meetings and training sessions as requested
  • Perform other duties and responsibilities as assigned

Requirements:

  • AS degree in Finance, Business or related field (Bachelor’s preferred), or 2-4 years of equivalent experience working for a manufacturing company with a fully integrated ERP system (preferably SAP)
  • Strong analytical skills are essential
  • Highly organized with an ability to work well under tight time constraints
  • Ability to manage multiple priorities simultaneously
  • Must be strong in Excel (incl. v-lookups, pivot tables)
  • Experience leading cross-functional projects desired
  • Strong ability to communicate data and materials in easily understandable terms to all functions

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Hubbell Incorporated - All Job Offers
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