Infrastructure Technology Lead Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Infrastructure Technology Lead Analyst is responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security, as well as contributing to private cloud infrastructure delivery and program management. Key qualifications include advanced technical expertise in JIRA/Confluence, cloud environments, and infrastructure delivery experience.

Job Responsibility:

create complex project plans
perform impact analyses
solve/work high impact problems/projects
provide resolution to restore services
provide Root Cause Analysis (RCA) post restoration of service
design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
provide technical/strategic direction to team members
review requirement documents
define hardware requirements
update processes and procedures as necessary
ensure ongoing compliance with regulatory requirements
responsible for applications dealing with the overall operating system
conduct project related research
devoting expertise to technical program management such as JIRA, Confluence, ServiceNow, milestones delivery, documentation standards and security policies coordination

Requirements:

6-10 years of experience in roles centered around infrastructure delivery
understanding of how specialization within area contributes to the business and of competitors' products and services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
ability to work with virtual/in-person teams, and work under pressure/to a deadline
experience in a Financial Services or large complex and/or global environment preferred
effective written and verbal communication skills
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience
English Advanced
Jira/Confluence/JQL Advanced
understanding of OpenShift, VMware, RedHat
Excel Advanced

Nice to have:

experience in a Financial Services or large complex and/or global environment preferred
Master’s degree preferred

What we offer:

reasonable accommodation for those with disabilities
compliance with Citi’s EEO Policy Statement

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Technology Lead Analyst