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Infrastructure Service Delivery Manager

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Infrastructure Service Delivery Manager is an intermediate level role responsible for aligning Infrastructure products and services with business needs, strategic planning and optimization of spend, solutioning and deployment, operational and project management, performance, and estate management.

Job Responsibility:

  • perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations
  • ensure continual improvement of resilience and reliability for end-to-end services
  • create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan
  • interact with technical stakeholders from Architecture, Infrastructure and Application development teams to provide best in class infrastructure solutions to meet business needs
  • deliver on Infrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure
  • manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing
  • provide oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
  • deliver on performance measures including service performance, financial and governance KPIs

Requirements:

  • 5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
  • understanding of how specialization within area contributes to the business and of competitors' products and services
  • ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • experience in a Financial Services or large complex and/or global environment preferred
  • effective analytic/diagnostic skills
  • ability to communicate technical concepts to non-technical audience
What we offer:
  • private medical care program
  • life insurance program
  • pension plan contribution (PPE program)
  • employee assistance program
  • paid parental leave program (maternity and paternity leave)
  • sport card
  • holidays allowance
  • sport and team recreation activities
  • special offers and discounts for employees
  • access to an array of learning and development resources
  • a discretional annual performance related bonus
  • a chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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