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The CTI Production Operations group provides the single point from which Citi continually monitors infrastructure and application services, leads major incident response, and executes routine, operational tasks. This function drives the execution of adherence to Citi’s policies and standards aligned to Production Operations goals and strategies, identifying opportunities to improve compliance to regulatory and organizational policy while seeking for improved stakeholder and employee experience for business value-add.
Job Responsibility:
Lead and manage review of operational activities, risks, control and monitoring tools implementation, and execution in adherence to company standards/policies and regulatory obligations
Partner and assist the Production Operations Control Managers in their day-to-day operations
Ensure Process compliance to Citi’s policies
Ensure that risks, issues, and dependencies are appropriately identified, categorized, documented, and resolved
Appropriately assess risk through-out the Production Operations org by conducting due diligence activities to meet business requirements and regulatory commitments
Oversee implementation and execution of process governance, review, revise existing policies and/or create new policies and standards that cuts across enterprise-wide adherence
Monitor non-adherence and work on corrective action plans to enable compliance
Oversee and manage Internal Audit, Independent Compliance Risk and Regulatory reviews
Develop Service Improvement Plans
Back up for General Control Programs
Perform internal review to evaluate current processes, test new solutions and technologies related to Production Operations
Raise and Manage Issues (Self-Identified or Audit driven)
Analyze test data and evidence artifacts derived from Manager’s Control Assessments (MCA)
Requirements:
Extensive Governance background
Knowledge of Compliance laws, rules, regulations, risks, and typologies
Risk and governance related experience
Experience in monitoring, executing, and reporting on compliance testing reviews and regulatory issue validation activities
Understanding of rules, laws, and regulations, and specific regulatory requirements impacting financial services
Strong interpersonal skills
Effectiveness in working within a large scale and complex matrix organization
Excellent oral communication and writing skills
Must be a self-starter, flexible, innovative, and adaptive
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills
Awareness of regulatory requirements including local and US laws, international and industry standards
5-7 years experience in risk, governance, controls or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof
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