Infrastructure Senior Tech Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

At the Production Support Command Centre Infrastructure Operations team, we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network & Distributed technology. As the “Enterprise Technology Support” you will run and support functions Level 2 Infrastructure Support. This is all done from our state-of-the-art regional Command Centre in partnership with the Shift Managers, Regional leads, Staff Managers and the analysts in Network/Distributed Team in cooperation with our other Operations centres located in North and South America, Europe and Asia.

Job Responsibility:

Troubleshoot and resolve L2 infrastructure issues in network and distributed environment
Support the Shift Lead/Manager/Staff manager by providing L2 support to troubleshooting and fix infrastructure issues
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Continuously assess workload distribution and shift dynamics, reallocating resources as necessary
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create/support automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to junior analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Contribute to technical direction and strategic decisions
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made

Requirements:

Technical Operations/Support experience of 8+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Understanding of a multilayer environment is helpful
Bachelors/master’s degree is preferred

Nice to have:

Problem solving, methodical with analytical skills
High energy with ability to adjust changes
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement
Good time management skills with high sense of urgency and dedication
Clear personal work ethic that inspires quality and enthusiasm
Resilient and highly responsive in overcoming adversity
Ability to work through a multitude of challenges/obstacles to achieve the desired result
Ability and willingness to operate within tightly controlled operational procedures

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Infrastructure Senior Tech Analyst