Infrastructure Senior Supervisor, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Senior Supervisor is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The role involves managing a team of professionals, ensuring adherence to risk standards, and applying technical and strategic concepts.

Job Responsibility:

lead, evaluate, provide resources and drive a team towards goals
evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
recommend new work procedures and process improvements
ensure adherence to control / risk standards and processes
evaluate risk issues and mitigate negative outcomes through prevention, detection and correction
utilize knowledge of procedures and concepts within Technology Infrastructure
apply basic knowledge of Technology Infrastructure and precedent to resolve problems
ensure the quality of tasks executed by self and others on team and delivery of end results
act as backup to Infrastructure Manager
assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
escalate, manage and report control issues with transparency

Requirements:

2-5 years of experience in a Technology Infrastructure role (application hosting and/or end user services) with people management experience
ability to communicate technical concepts to a non-technical audience
experience in a Financial Services or large complex and/or global environment preferred
ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline
effective written and verbal communication skills
effective analytic/diagnostic skills

Nice to have:

experience in a Financial Services or large complex and/or global environment preferred
Lean Six Sigma (Yellow/Green Belt)
COBIT
ISO 20000
Scrum or Agile certifications
knowledge of tools like Visio, Bizagi, or platforms BPM (Business Process Management)
English conversational

What we offer:

equal opportunity employer
accommodations for persons with disabilities

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Senior Supervisor