Infrastructure Operations Manager, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Oversee technology operations on a global level, partnering with teams across functions to deliver services. Responsibilities include managing a team of 35+ analysts, ensuring service delivery, incident resolution, stakeholder engagement, people management, talent development, and compliance with operational objectives.

Job Responsibility:

Deliverables of regional staff (35+ analysts) and service oversight to ensure operational aspects of the service delivery are being completed on time
stay updated on active overview of operations and ensuring alignment with operational objectives
act as the decision-maker on incident escalations, managing risks, and ensuring seamless resolution of high-impact issues
engage higher level support, global platform leads, upper management, and other stakeholders when required
stay updated on periodical (daily/weekly/monthly) operational metrics and ensure metrics are consistent with operational objectives
create dashboards or provide inputs in creating dashboards in latest tools/technologies and ensure they reflect the ground reality of operations
have periodical connects with necessary stakeholders and ensure our operations are aligned with their priorities
conduct regular 1-1 connects with all direct reports and ensure robust people management
prepare metrics to assess employees and support effective performance management
lead and mentor the direct reports and contribute to success of the team
create/provide inputs for an effective reward and recognition program and recognize the right talent
support robust hiring within the team by following Citi’s hiring philosophy
provide inputs to operations, projects, and other areas and contribute to achieving the franchise goals
be cognizant of Citi’s strategy and groom the talent, operations/processes inline to it
ensure the team follows the regional laws and regulations and keep the global team appraised of any noteworthy changes
support/create SMART goals for the team and ensure organizational goals from top level are being adhered to
ensure team consistently meets the KPIs and contribute to success of key stakeholders
represent the team by participating in PMR calls and work on implementing the approved actions
partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Problem solving, methodical with analytical skills
high energy with ability to adjust changes
able to communicate technical terminology at the appropriate level to the audience
good organizational and coordinating skills, able to set priorities
high-reaching and with dedication towards continual growth and self-improvement
good time management skills with high sense of urgency and dedication
clear personal work ethic that inspires quality and enthusiasm
resilient and highly responsive in overcoming adversity
ability to work through a multitude of challenges/obstacles to achieve the desired result
ability and willingness to operate within tightly controlled operational procedures
technical Operations/Support experience of 10+ years
network technical knowledge at CCNA level
distributed knowledge related to servers
understanding of a multilayer environment
bachelor’s/master’s degree preferred

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Operations Manager