Infrastructure Manager, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network & Distributed technology as a key part of the CTI Enterprise Command Centre Operations Team. As the Workflow Coordinator/Shift Lead you will run and oversight functions providing Service Monitoring, Level 1 and Level 2 Infrastructure Support and Change Implementation. This is all done from our state-of-the-art regional Command Centre in partnership with the Workflow Coordinators, Staff Managers and the Network/Distributed Team in cooperation with our other Operations centres located in North and South America, Europe and Asia. This role will have a direct reporting line into Regional Platform Head to promote collaboration and consistency.

Job Responsibility:

Coordination of shifts global staff (30+ engineers) and service oversight
Shift Management and Command & Control
Serve as the operational authority during shifts
Act as the decision-maker on incident escalations
Team Assignment
Regional Coverage
Issue Resolution Oversight
Service Delivery Standards
Workload Management
Task Delegation
Incident Queue Monitoring
Handover Documentation
Cross-Region Communication
Shift Performance Reporting
Incident Escalation
Data and Analytics Integration
Approve high-risk actions
Log critical approvals and actions in incident records
Balance global workload assignment with local task distribution

Requirements:

Operations support experience is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Understanding of a multilayer environment is helpful
Bachelors/master’s degree is preferred

Nice to have:

Problem solving, methodical with analytical skills
High energy with ability to adjust changes
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement
Good time management skills with high sense of urgency and dedication
Clear personal work ethic that inspires quality and enthusiasm
Resilient and highly responsive in overcoming adversity
Ability to work through a multitude of challenges/obstacles to achieve the desired result
Ability and willingness to operate within tightly controlled operational procedures

Additional Information:

Job Posted:
April 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Manager