Infrastructure Analyst, Citi

Citi

Location:
Mexico, Querétaro City

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
participate in testing activities, including the creation and execution of basic test scripts
apply comprehension of how the team interacts with others in accomplishing objectives
assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
exchange ideas and information in a concise and clear manner
appropriately assess risk when business decisions are made
actively participates on new projects and initiatives, in the equipment distribution design in computer and telco rooms and manage CMDB records for all devices installed at the Data Center
design, install, de-installing, relocate all distributed systems, network devices, structured cabling, carrier circuits and all Data Center devices (servers, enclosures, standalone, routers, switches, encryptors, firewalls, etc.) following the standards, policies and processes pursuing high levels of excellence
maintain the integrity of the data center facilities, systems, and communications environments through general housekeeping practices, walk-throughs, and best operations practices
provide hands-on, break/fix, level 1&2 tech support for the data center systems and communications environments on a 7x24 basis, escorting for vendors visiting the DC for troubleshooting activities
provide clear and detailed turnover to next shift workers for continuity
manage the physical handling and movement of tapes and disks, record them in the appropriate systems and document as necessary, assuring the data protection practices are applied
participate in all media reconciliation and Quality Assurance efforts
monitoring of tape related console messages, working with the command center and the on-site hardware teams, responding when necessary
replacing any damaged media with approved tickets
assistance when required to ensure that the highest level of customer satisfaction is maintained and reply all emails from different internal clients, asking for support, guidance, break-fix, requirements, etc.
performs random audit checks and sampling, following all global procedures and provide input when appropriate
validation and follow up of tickets in the Change Management Tool

Requirements:

Previous relevant experience preferred
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
effective written and verbal communication skills
effective analytic/diagnostic skills
ability to work with virtual and in-person teams, and work under pressure or to a deadline
demonstrated knowledge of operational process changes and improvement
basic knowledge on server architecture and basic configuration
basic knowledge on storage technologies (NAS, SAN, ScaleIO)
basic knowledge on networking and communication architectures (i.e. spine & leaf)
basic knowledge on structured cabling
medium knowledge of Office tools
demonstrate logical and technical problem-solving skills and techniques
desirable experience in data center systems and facilities, and/or telecommunications and Operations and Technology areas
desirable knowledge of Information Technologies best-practices and methodologies (i.e. ITIL)
experience diagnosing and troubleshooting server hardware and networking communications
experience performing component and device replacements on IT equipment
English (50%), it’s necessary to be able to keep a fluid conversation for interaction with Global Teams, such as: Project Managers, System Administrators, and Data Center Partners
ability to lift/move 25 kg of equipment and work with other people and tools for heavier components
ability to work non-standard hours, including working during the day/nights, weekends, holidays and on shift-based schedule as required

Nice to have:

Desirable experience in data center systems and facilities, and/or telecommunications and Operations and Technology areas
desirable knowledge of Information Technologies best-practices and methodologies (i.e. ITIL)

What we offer:

Equal opportunity employer
reasonable accommodation available for job search tools and applications

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Analyst