Infrastructure Analyst 2, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Analyst 2 is an intermediate level role responsible for providing Trade Floor End User Services Support including desktop, trading turret, IP phone, collaboration tools, market data services, relevant technical guidance, and security in coordination with the Technology Infrastructure teams. The overall objective is to use infrastructure technology knowledge and identified policies to process requests, resolve issues and execute administrative tasks.

Job Responsibility:

Provide technology deskside support onsite to trade floor users
Perform monthly rotational stagger shift duty between 5am and 7pm
Act as point of contact for infrastructure requests/projects for Business
Provide technology support for PC and monitors hardware, Microsoft OS, Microsoft Office Suite, in-house business applications, third party software, Collaboration tools, IPC turrets, IP phones, Soft phones, Market Data Services, Desktop Conferencing system, etc
Act as point of contact for technology related issues for business
Responsible for gathering, compiling and synthesizing information regarding technology processes or systems
creates and prepares reports
Research chronic problems thoroughly, test solutions and make recommendations to users where applicable
Coordinate with other IT disciplines for service delivery where applicable
Coordinate with various parties for 3rd party connectivity
Work with cross functional teams to resolve processes issues, escalation issues, etc, and fine tune the processes where need be
Act as point of contact with vendors for problem resolution on systems
Handle technology related inventory and requisitions
Own and update documentation for team’s supported processes
Remediate and track all vulnerability threat for supported devices
Participate in testing activities, including the creation and execution of basic test scripts
Support business for their business continuity plan
Participate in control activities (risk assessment, self-assessment, COB, audit, etc.) and make recommendations for enhancements

Requirements:

2-4 years of relevant work experience in banking/financial industry
Prior experience in supporting trade floor environment preferred
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
MCSE (Microsoft Certified System Engineer) and/or MCSA (Microsoft Certified System Administrator) is a plus
Strong knowledge for Microsoft Operating Systems
Knowledge for MACOS is a plus
Good understanding of MS Office Suite
Strong desktop hardware and software troubleshooting skills
Experience in supporting handheld devices
Basic networking knowledge is a plus
Must be a solid team player with strong interpersonal skills
Able to work independently on a variety of simultaneous projects and think “out-of-the-box”
Scripting skills is an advantage
Strong analytical mind, resourceful, great initiative and effective written and verbal communication skill is a must
Able to identify, escalate and resolve problems in timely manner
Bachelor’s/University degree or equivalent experience in Information Technology, Computer Engineering or related disciplines

Nice to have:

MCSE (Microsoft Certified System Engineer) and/or MCSA (Microsoft Certified System Administrator)
Knowledge for MACOS
Scripting skills

Additional Information:

Job Posted:
May 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Analyst 2