Infra Tech Lead Analyst

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
• Provide Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• Provide technical/strategic direction to team members
• Review requirement documents, define hardware requirements and update processes and procedures as necessary
• Ensure ongoing compliance with regulatory requirements
• Responsible for applications dealing with the overall operating system
• Conduct project related research
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• To act as a member of the Batch Management team that supports processes, tools and products used in Distributed Batch Scheduling space such as Autosys, Workload Control Center (GUI)
• You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Workload Automation and solutions development
• We will assist all new application and support teams on on-boarding new users
• We will also drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials
• You will identify process improvement areas and initiate steps to improve on these areas and where possible - automate
• Provide 24*7 follow the sun support for critical production problems on batch scheduling and automation/reporting solutions
• Delivery of work you're doing within the scheduled time with high quality
• Develop partnerships with customers, handle expectations, customer concerns and vendor engagements
• Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
• Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness

• 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
• Understanding of how specialization within area contributes to the business and of competitors' products and services
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual / in-person teams, and work under pressure / to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Working experience with products: Autosys Workload Automation, Workload Control Center, Oracle databases, SQL, Linux, Apache Tomcat
• Experience in Production Support organization
• Overall understanding of Distributed Technology
• Experience in shell programming would be beneficial

Experience in shell programming would be beneficial