Infra Tech Lead Analyst - Vice President, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP.

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Lead Incident management, including triage, impact assessment, coordination with engineering teams to resolve issues and participate in on-call rotation for high severity / major incidents support coverage
Collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service
Drive process improvements in areas like automation of repetitive tasks, tech debt reduction, testing approaches, complex operational processes, reporting streams, and Operational readiness
Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles
Support provisioning and configuration of Cloud resources across multiple environments including looking for opportunities for improvement
Implement and maintain monitoring, logging and alerting tools & Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
Collaborate with Product, engineering, security and other stakeholders and lead value adding outcomes

Requirements:

10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor's/University degree, Master's degree preferred
8-10 plus years of experience in roles centered around infrastructure delivery with proven track record of operational process change and improvement
Experience in Cloud Operations/ support and site reliability
Hands on experience with AWS and/ or GCP
Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation
Working knowledge of scripting (bash, Python or similar)
Strong understanding of networking, DNS, IAM, load balancing & cloud native services

Nice to have:

Experience in a Financial Services or large complex and/or global environment preferred
Master's degree preferred

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infra Tech Lead Analyst - Vice President