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As an Information Technology Support Officer, you’ll be part of the University‑wide Service Desk, the central point of contact for IT support for staff and students. This is an entry‑level role into Information Technology and would suit a recent school leaver with a strong interest in IT, someone who has completed a VET qualification, or an individual seeking to build on foundational IT knowledge and develop a career in the field.
Job Responsibility:
Act as a first‑line responder, diagnose, resolve and escalate IT incidents
Deliver a consistently high level of customer service
Provide both remote and on‑site support at our Bathurst campus, including teaching and learning spaces
Contribute to the ongoing improvement of service desk processes and knowledge
Requirements:
Experience providing customer support in an IT /or other support environment
Clear communicator who can explain technical issues in an easy to understand way
Good problem‑solving skills with attention to detail
Confident using a range of IT systems, including Microsoft 365
Able to manage tasks, meet deadlines and adjust to changing priorities
Willing to learn, support teammates and contribute to a positive team culture