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Information Technology Support Officer

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Charles Sturt University

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Location:
Australia , Bathurst

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Contract Type:
Not provided

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Salary:

73320.00 - 79494.00 AUD / Year
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Job offer has expired

Job Description:

As an Information Technology Support Officer, you’ll be part of the University‑wide Service Desk, the central point of contact for IT support for staff and students. This is an entry‑level role into Information Technology and would suit a recent school leaver with a strong interest in IT, someone who has completed a VET qualification, or an individual seeking to build on foundational IT knowledge and develop a career in the field.

Job Responsibility:

  • Act as a first‑line responder, diagnose, resolve and escalate IT incidents
  • Deliver a consistently high level of customer service
  • Provide both remote and on‑site support at our Bathurst campus, including teaching and learning spaces
  • Contribute to the ongoing improvement of service desk processes and knowledge

Requirements:

  • Experience providing customer support in an IT /or other support environment
  • Clear communicator who can explain technical issues in an easy to understand way
  • Good problem‑solving skills with attention to detail
  • Confident using a range of IT systems, including Microsoft 365
  • Able to manage tasks, meet deadlines and adjust to changing priorities
  • Willing to learn, support teammates and contribute to a positive team culture
What we offer:

17% superannuation

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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