Information Technology Quality Senior Analyst

• Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
• Responsibilities may also include software quality assurance testing
• Conducts complex process monitoring, product evaluation and audit assignments
• reports issues and makes recommendations for solutions
• Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
• makes recommendations for enhanced documentation
• Monitors products for conformance to standards
• monitors processes for conformance to procedures
• identifies risks and recommends solutions
• ensures annual organizational reviews of standards and procedures are conducted
• Documents findings and performs root cause analyses to provide recommended improvements
• Independently recommends solutions and improvements to existing standards and procedures
• collaborates with other areas in technology to develop new standards and procedures
• Ensures all corrective actions are assigned, documented and completed
• Verifies traceability in project work products
• Gathers, maintains and creates reports on quality metrics
• Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas
• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness
• Acts as advisor and mentor for junior members of the team
• Makes evaluative judgments based on analysis of factual information in complicated and novel situations and provides solutions to problems
• Has direct impact on the team and closely related teams by ensuring the quality of the tasks/services/information provided by self and others
• Requires sound and comprehensive communication and diplomacy skills to exchange complex information
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 6-10 years experience in an IT Quality role
• Demonstrated execution capabilities
• Development experience in a fast-paced, time-to-market driven environment
• Experience with test automation, test scenario and test scripts creation and modification
• Comfortable with writing complex queries
• Experience with reporting tools
• Hands on experience with testing automation tools
• Project management experience preferred
• Bachelor’s/University degree or equivalent experience

Project management experience