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Information Technology Operations and Infrastructure Program Manager III

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L.A. Care Health Plan

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Location:
United States , Los Angeles

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

121056.00 - 199742.00 USD / Year
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Job Description:

The Information Technology Operations and Infrastructure Program Manager III plays a critical role in executing high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our Infrastructure Operations and Security initiatives. The Program Manager in this role structures and drives large sophisticated cross-functional team’s technical initiatives in ITOI & Security platforms. Specifically, the Program Manager drives the problem space, work closely with IT and Business leads to conceptualize solutions, organize/align multiple teams for delivery and drive towards execution demonstrating landmarks/important metrics.

Job Responsibility:

  • Provide program management and guidance to various stakeholders
  • Develop and manage IT Infrastructure programs and manage deliveries from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution
  • Provide on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities
  • Serve as a liaison between all IT teams to ensure alignment with project goal(s)
  • Facilitate formal turn-over with IT production teams and monitor deliverables until agreed upon launch/deliverable is achieved
  • Contribute to development of program management processes and methodologies
  • Applies subject expertise in evaluating business operations and processes
  • Identifies areas where technical solutions would improve business performance
  • Consults across business operations, providing mentorship, and contributing specialized knowledge
  • Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices
  • Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed
  • Meet with departments and I.T. Teams to gather and arrange project tasks
  • Prepare Project Management documents to effectively track deliverables and resources
  • Set-up and conduct status meetings and brainstorming meetings to create work breakdown structures (WBS)
  • Create Project Management SOPs to ensure projects are produced and tracked appropriately

Requirements:

  • Bachelor's Degree (or equivalent education/experience)
  • At least 6 years of experience in handling IT Projects or programs
  • Experience with Process Improvement Methodology including defining and documenting workflow
  • Experience with Workflow Tools - JIRA, Project Server etc.
  • Technical project experience in large distributed systems, complex competing environments, Microservices Architecture, Cloud computing etc.
  • Experience resolving effective program critical metrics and using them to measure program success and identify issues
  • Experienced in project management tools
  • Familiar with both Agile and Waterfall methodologies and able to apply those when best suited
  • Proven ability to work closely and skillfully with all stakeholders across the organization
  • Strong organizational, analytical and truth-seeking mentality skills to juggle many tasks without losing sight of the highest priority or roadmap projects
  • Excellent in identifying process gaps, measuring progress, efficiency and balancing with process overhead and be exceptional at facilitating discussions
  • Proven technical capability and an understanding of technical designs, challenges, and risks
  • Ability to influence, motivate, and align people across a broad variety of job functions through your project/program management skills
  • Basic understanding of IT driven technologies and Architectures
  • Working knowledge of MS Office, Visio, Project Server & Jira Management
  • Ability to articulate and communicate effectively and follow the project management and SDLC lifecycles
  • At least 6 years of experience as an I.T. Project Manager with at least 3 years of experience in Health Care, Managed Care
  • Understanding of I.T. Infrastructure
  • Project Management Professional (PMP) certification

Nice to have:

  • Master's Degree
  • At least 3 years of experience in Health Care, Managed Care
  • Certification in Project Management Professional
What we offer:
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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