Info Security Tech Sr Analyst, Citi

Info Security Tech Sr Analyst

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Authentication Platforms Level 3 (L3) Operation Support team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a suitable candidate to join support team as a Level 3 Operations Support Analyst.

Job Responsibility:

Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools
Support service recovery procedures
Be the point of contact for the Level 2 Team escalation
Participate in Problem Management processes to identify solutions for recurring problems
Document problem resolutions and publish knowledgebase
Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert
Support maintenance and migrations on the SSO infrastructure

Requirements:

8+ Years in support business and work with System administrators, developers, and analysts with troubleshooting issues
3-5 years of relevant industry experience in one or more of the following: Enterprise Single Sign On (SSO), Authentication and Authorization Products
Identity and Access Management tools and processes
Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.
Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure

Nice to have:

Knowledge of PING Directory or other Light-Weight Directory Access Protocol servers
Experience supporting REST and SOAP API web services calls
Experience in High-level Programming languages like JAVA and scripting languages such as JavaScript, Python
Experience with supporting one-time password technology using Voice, SMS, and Biometrics

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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