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The Industry Listener is the front line of Haystack’s learning-driven sales and marketing engine. This role exists to build trust, listen deeply, and learn the Power & Utilities industry—not to pitch or close deals. This person starts thoughtful conversations with industry professionals, captures real-world insights and language, and feeds that intelligence into Haystack’s broader sales, marketing, and strategy efforts. Success is measured by quality of conversations, strength of relationships, and usefulness of insights, not quotas.
Job Responsibility:
Initiate respectful, thoughtful outreach to utility leaders vendors, and adjacent industry professionals
Conduct conversations focused on listening, learning, and understanding
not selling
Build credibility through curiosity and industry-relevant questions
Identify recurring pain points, priorities, and trends
Capture the exact language prospects use to describe their challenges
Document insights clearly in the internal knowledge hub / CRM
Hand off warm relationships and context to AEs or leadership when appropriate
Partner closely with the Knowledge Curator to organize and tag insights
Provide feedback on messaging, positioning, and outreach effectiveness
Represent Haystack as a thoughtful, modern, non-salesy partner
Leave every contact feeling heard, respected, and better informed
Requirements:
Naturally curious and empathetic
Comfortable speaking with senior professionals
A strong listener and clear communicator
Organized and disciplined about documentation
Interested in learning Power & Utilities (no prior industry experience required)
Someone who enjoys relationship building without pressure to 'sell'
What we offer:
Health, dental, and vision insurance
Flexible, generous PTO policy (unlimited PTO)
Fully remote work environment
Professional development opportunities and exposure to senior leadership
A collaborative, supportive team that values curiosity, quality, and thoughtful progress