Incident Management Tier 2 Intern Job at Hewlett Packard Enterprise (Heredia)

Incident Management Tier 2 Internship

Incident Management Tier 2 Internship at Hewlett Packard Enterprise, a global ed...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing Degree in Systems Engineer (networking information, data networking)
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication
Any of Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
English level 90%
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Great customer service skills
Relevant industry qualification where applicable
Software and hardware knowledge of computing, storage and peripheral devices

Job Responsibility

Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts and external businesses contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems
Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework
Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

New

Senior Director of Information Technology

This is a full-time position based at our main office in Overland Park, KS. You ...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

BA/BS degree in Computer Science, Engineering, or related field
10+ years of progressive experience in IT leadership roles
Extensive experience with AWS and/or Azure cloud platforms (data architecture, data models, data lakes)
Experience designing and supporting HIPAA-compliant systems and PHI data environments
Experience leading cybersecurity programs and enterprise security tools
Preferred experience in Financial Services/Insurance in addition to healthcare experience
Ability to work independently and effectively in a collaborative leadership environment
Strong analytical, problem-solving, and organizational skills
Excellent written and verbal communication skills with the ability to explain complex technical topics to non-technical audiences
Demonstrated attention to detail and commitment to quality

Job Responsibility

Provide strategic oversight of cloud infrastructure across AWS and Azure, including system availability, scalability, security, and cost management
Oversee platforms responsible for integrations between internal systems (e.g., NextGen EMR, Salesforce) and external systems (e.g. e-payments portal, vendor partners)
Oversee the design, management, and governance of data lakes and data layers that store and secure HIPAA-protected PHI
Serve as the primary thought leader and subject matter expert for cloud infrastructure architecture, design, and maintenance
Provide strategic leadership of the enterprise cybersecurity program, including security tools, threat prevention, employee education, and incident response
Oversee evaluation and implementation of security features and tools to enhance data protection on existing platforms
Ensure compliance with HIPAA and other applicable privacy, security, and regulatory requirements
Oversee enterprise IT operations and support functions, including IT Help Desk (Tier 1, Tier 2, Tier 3), hardware provisioning, user access and license management, application support, networks, firewalls, servers, and endpoint infrastructure
Ensure stability and scalability within the systems and infrastructure throughout ACP’s environments
Plan for, and manage, costs to ensure cost-effective implementation and support of the business

What we offer

Paid Time Off (PTO), which starts accruing from your first day at work
Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
401k Retirement Plan with 100% Company Match on your first 4%
Medical insurance
Dental insurance
Vision insurance
Pet insurance
Company match for Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company paid Employee Assistance Program (EAP)

Fulltime

New

Infrastructure Support Engineer

We are looking for a Infrastructure Support Engineer to provide comprehensive te...

Location

United States , Stamford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent relevant experience
Minimum of 5 years of experience in technical or IT support, preferably in enterprise or regulated environments
Proficiency in supporting Windows desktop and laptop systems
Hands-on experience with Active Directory for managing user and group accounts
Strong troubleshooting skills for Microsoft Office applications and Outlook
Knowledge of IT ticketing systems and asset tracking tools
Familiarity with endpoint security and compliance standards
Ability to support remote users and resolve network connectivity issues

Job Responsibility

Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings
Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally
Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools
Assist users with printing, scanning, secure remote access, and connectivity to internal systems
Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles
Handle password resets, account unlocks, and multi-factor authentication troubleshooting
Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards
Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues
Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation
Ensure adherence to security policies, promptly escalating any suspected incidents or violations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Flex Market IT Manager

This is a temporary position. This role is based in Chicago and will support hot...

Location

United States , Chicago

Salary:

34.90 - 57.51 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 3 years previous Information Technology experience
Preferably within the hospitality industry at a major hotel chain
Technical degree (BS or MS in MIS, Computer Science, Engineering or other like degree) or equivalent technical experience
In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System)
Strong understanding of local property technical configurations and the impact on operations
Passion for technology and the ability to use technology to add business value
Ability to prioritize and independently manage time in a remote work environment
Excellent written and verbal communication skills to influence others to take action
Proven leadership skills and experience building solid relationships with clients and vendors
Ability to coach and develop associates with minimal guidance

Job Responsibility

Manages various department activities as related to the Americas property infrastructure compliance and related services and tools
Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives
Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands
Understands technology designs, compute, storage and networking in multiple platforms and environments
Executes infrastructure rollouts and/or other project management initiatives
Serves as an IT escalation point for both internal and external stakeholders
Establishes strong rapport with Corporate IT partners, along with Regional IT VP’s to ensure market needs are met
Responsibilities will focus on Property Infrastructure, Backup Solution Management, Security, and overall compliance of property deployed technologies
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Provides Tier 2 support to IT Field personnel for Property Server Infrastructure

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements
paid parental leave
paid sick leave
PTO

Fulltime

Associate Technical Support Engineer - Tier 1

As a Tier 1 Associate Engineer within the Technical Support Services (TSS) team,...

Location

Australia , Sydney

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

0–2 years of experience in a similar position
Relevant industry-recognized certifications preferred
Knowledge of Fast-paced, high-transaction NOC, Data Center, or Managed Hosting environment
Knowledge of Microsoft Azure services
Knowledge of Supporting web-based applications
Systems administration experience with Windows Server and SQL Server
Knowledge of Application and data security
Knowledge of CDN services
ITIL Foundation training and certification preferred
Must possess a strong sense of urgency and passion for customer service

Job Responsibility

Independently triage and resolve standard Tier 1 incidents
Provide prompt, empathetic and technically sound support across all channels
Execute service requests and provisioning tasks with minimal supervision
Coordinate with internal teams to manage minor deployment issues
Identify recurring issues and suggest improvements to documentation
Escalate complex issues with clear context and documentation
Contribute to knowledge base articles and internal process improvements
Document all customer interactions and resolutions with detail, clarity, and accuracy in Optimizely’s ticketing system

New

Infrastructure Technical Analyst

Do you enjoy supporting technology operations on a global level? Are you willing...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Technical Operations/Support experience of 6+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Problem solving, methodical with analytical skills
Good level of knowledge in network and distributed technologies
Knowledge on Data analysis and Automation tools like and languages Ansible, Python etc.
Basic knowledge on AI
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement

Job Responsibility

Handling the incidents and changes in network and distributed environment to ensure operational aspects of the service delivery are being completed on time
Support the Shift Lead/Manager/Staff manager/Regional lead by executing the processes in network and distributed platforms inline to the KB procedure
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
Provide technical/strategic direction and act as advisor/coach to junior analysts
Provide Tier I Technical Support for Citi’s global technology infrastructure and provide backup to the Tier 2 Technical support ETS analyst
Resolve simple, automated and scripted incidents
Execute/Coordinate or implement simple, automated and scripted changes for infrastructure requests
Provide timely response to phone calls into the Command Centre Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams

Fulltime

New

Infrastructure Technical Analyst

Do you enjoy supporting technology operations on a global level? Are you willing...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Technical Operations/Support experience of 6+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Understanding of a multilayer environment is helpful
MCSE, Unix, Red Hat or any other server certification will be helpful
Bachelors/master’s degree is preferred
Problem solving, methodical with analytical skills
Good level of knowledge in network and distributed technologies
Knowledge on Data analysis and Automation tools like and languages Ansible, Python etc.
Basic knowledge on AI

Job Responsibility

Support the Shift Lead/Manager/Staff manager/Regional lead by executing the processes in network and distributed platforms inline to the KB procedure
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
Provide technical/strategic direction and act as advisor/coach to junior analysts
Provide Tier I Technical Support for Citi’s global technology infrastructure and provide backup to the Tier 2 Technical support ETS analyst
Resolve simple, automated and scripted incidents
Execute/Coordinate or implement simple, automated and scripted changes for infrastructure requests
Provide timely response to phone calls into the Command Centre Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams
Troubleshoot and provide client support for technology and infrastructure issues

Fulltime

Infra Intmd Tech Analyst

Do you enjoy supporting technology operations on a global level? Are you willing...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Technical Operations/Support experience of 6+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Problem solving, methodical with analytical skills
Good level of knowledge in network and distributed technologies
Knowledge on Data analysis and Automation tools like and languages Ansible, Python etc.
Basic knowledge on AI
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement

Job Responsibility

Support the Shift Lead/Manager/Staff manager/Regional lead by executing the processes in network and distributed platforms inline to the KB procedure
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
Provide technical/strategic direction and act as advisor/coach to junior analysts
Provide Tier I Technical Support for Citi’s global technology infrastructure and provide backup to the Tier 2 Technical support ETS analyst
Resolve simple, automated and scripted incidents
Execute/Coordinate or implement simple, automated and scripted changes for infrastructure requests
Provide timely response to phone calls into the Command Centre Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams
Troubleshoot and provide client support for technology and infrastructure issues

Fulltime

Incident Management Tier 2 Intern

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 12, 2025

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Hewlett Packard Enterprise

Location:Costa Rica , Heredia

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:November 12, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Incident Management Tier 2 Internship

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Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
November 12, 2025