Incident Management Engineer German Speaker Job at Vodafone (Cairo)

Incident Management Engineer German Speaker

We are seeking a BTS Incident Management Engineer to resolve technical issues re...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–2 years of experience in troubleshooting and network operations for IP complex solutions
Basic IP and voice knowledge
experience in routing, switching, and IP services (DNS, DHCP, etc.)
Fluent in German (written and spoken) – minimum C1 level
Strong analytical skills
Excellent customer orientation and strong communication skills

Job Responsibility

Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers
Ensure incidents are resolved within SLA and meet agreed KPIs
Collaborate with internal competence teams, carriers, and third parties to resolve tickets
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work in a dynamic, customer-focused environment
Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions
Collaborative culture with global teams and partners
Continuous learning and development opportunities

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Advanced troubleshooting techniques for fixed and TV networks
Cross-functional collaboration and stakeholder management
Process optimisation and incident management best practices
Deep understanding of Vodafone’s product portfolio and tools

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work on advanced technical solutions and cutting-edge technologies
Exposure to international markets and collaboration with global teams
Career growth through continuous learning and development programmes
A dynamic and inclusive work environment that values innovation and teamwork

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Advanced troubleshooting techniques for fixed and TV networks
Cross-functional collaboration and stakeholder management
Process optimisation and incident management best practices
Deep understanding of Vodafone’s product portfolio and tools

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work on advanced technical solutions and cutting-edge technologies
Exposure to international markets and collaboration with global teams
Career growth through continuous learning and development programmes
A dynamic and inclusive work environment that values innovation and teamwork

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Advanced troubleshooting techniques for fixed and TV networks
Cross-functional collaboration and stakeholder management
Process optimisation and incident management best practices
Deep understanding of Vodafone’s product portfolio and tools

Fulltime

Customer Success Manager - AI (DACH)

As our Customer Success Manager - AI (DACH) you will operate at the intersection...

Location

Germany

Salary:

Not provided

Bryter GmbH

Expiration Date

Until further notice

Requirements

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Ability to stay calm, patient, and empathetic when assisting customers
Previous work in SaaS or AI
Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
Effective at working cross‑functionally in a high‑trust environment
Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk

Job Responsibility

Become an expert of our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience as well as working with our world-class developers
Providing first-line technical support to self-serve customers, addressing customer inquiries and resolving technical issues with empathy and efficiency and seeing any potential issues through to a resolution
Developing and maintaining Help Center content, documentation, and other scalable support formats to enable independent and compliant use of BEAMON AI
Tracking product usage and defining adoption and ROI metrics to assess customer success and inform continuous improvement
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams, if necessary

What we offer

30 vacation days
Pension
Generous Work From Home Allowance
Paid parental leave
Cutting-Edge Technology
High-impact role
Collaborative and innovative team
Team Onsites
Competitive compensation package
Learning & Growth

Fulltime

Technical Adoption Manager - Legal AI

As our Technical Adoption Manager - Legal AI (DACH) you will manage our self-ser...

Location

Salary:

Not provided

Bryter GmbH

Expiration Date

Until further notice

Requirements

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Ability to stay calm, patient, and empathetic when assisting customers
Previous work in SaaS or AI
Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
Effective at working cross‑functionally in a high‑trust environment
Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk

Job Responsibility

Manage our self-serve channel from a customer support and success perspective
Provide first line technical support
Build up our help center and other scalable ways of supporting self-serve
Track usage and ROI for self-serve customers
Help with technical issues during BEAMON AI onboarding
Respond to BEAMON AI support tickets and live customer chats during business hours
Serve as the primary point of contact for our customer base for technical inquiries via chat or phone
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams
Synthesize recurring technical issues and work with the product team to make BEAMON more resilient
Monitor and understand drop off rates for trial users

What we offer

30 vacation days
Pension
Generous Work From Home Allowance
Paid parental leave
Cutting-Edge Technology
High-impact role
Collaborative and innovative team
Team Onsites
Competitive compensation package
Learning & Growth

Fulltime

Incident Management Engineer German Speaker

Vodafone

Location:
Egypt , Cairo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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Incident Management Engineer German Speaker

Vodafone

Location:Egypt , Cairo

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Customer Success Manager - AI (DACH)

Technical Adoption Manager - Legal AI

Location:
Egypt , Cairo

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 22, 2026