Incident and Problem Management Leader Job at Coca-Cola HBC

Incident and Problem Management Leader

The Incident & Problem Manager within a Service Integration & Management (SIAM) ...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Coordinate and manage the incident management process end-to-end, ensuring incidents are logged, categorized, prioritized, and resolved within agreed service levels across vendors
Act as the escalation point for complex multi-vendor incidents and transfer major incidents (IMCR) to Business Continuity team
Ensure service providers provide timely and accurate communication to stakeholders during incidents, providing regular updates on status and actions taken
Facilitate incident & problem swarms to ensure smooth x-vendor collaboration on incidents
Conduct post-incident reviews to identify root causes and corrective actions to prevent recurrence for repetitive incidents
Monitor and report on incident trends, identifying areas for improvement
Implement and manage the problem management process, ensuring problems are identified, logged, analyzed, and resolved in a timely manner
Conduct root cause analysis (RCA) for problems, working with cross-functional teams to identify and implement permanent solutions
Ensure timely maintenance of the Known Error Database (KEDB) and ensure it is up-to-date with known issues and workarounds
Proactively identify problem trends and patterns, driving continuous improvement initiatives

Head of Product Engineering / Engineering

The Head of Product Engineering / Engineering will be pivotal in translating Kro...

Location

United Kingdom , London

Salary:

Not provided

Kroo Bank

Expiration Date

Until further notice

Requirements

Lead product engineering and engineering teams to deliver high quality, customer centric features and platforms that are reliable, secure and compliant
Translate the enterprise product and technology strategy into a clear engineering strategy, roadmap and set of priorities aligned with the bank’s vision and strategy
Define, embed and continually improve modern engineering standards including secure code, quality engineering, automated testing, continuous delivery, observability, and site reliability engineering
Own day to day technical architecture decisions for digital products and platforms, working with principal engineers and architects to ensure scalability, maintainability and security
Drive platform reliability and operational excellence, ensuring strong incident management, problem management, change management and post incident review practices
Champion effective delivery practices across cross functional squads, promoting agile ways of working, outcome focused planning, clear accountabilities and the removal of delivery blockers
Embed regulatory, operational risk and security requirements into the engineering lifecycle so that controls are designed in, evidenced and sustainable
Oversee the technical aspects of vendor and partner relationships, ensuring integrations are robust, service levels are met and technology risk is well managed
Manage engineering budgets in line with financial plans, including cloud spend, tooling and third party services, ensuring transparent value realisation from investments
Build, lead and develop a diverse and high performing community of engineering leaders and individual contributors with clear career paths, coaching and succession plans

What we offer

25 days annual leave
8 bank holidays
1 Kroo bank holiday (June 24th)
1 day off during the week of your birthday
3 personal days
Employer-sponsored volunteer program (up to 4 hours per month)
Mental health support via Spill
Workplace pension (5% employee contribution, 3% employer top-up)
Top-of-the-line equipment including a MacBook laptop
Support for home office setup

Fulltime

IT Service Team Leader

We are seeking an IT Service Team Leader to lead the delivery of high‑quality 1s...

Location

United Kingdom , London, Oxford

Salary:

Not provided

Gravita

Expiration Date

Until further notice

Requirements

3–5+ years' experience in IT support or service desk roles, including experience leading or mentoring others
Strong 2nd line support experience in a Microsoft‑based environment
Experience supporting users across multiple offices or locations
Experience in a professional services environment desirable
Strong knowledge of Microsoft 365, Windows, and Azure technologies
Excellent customer service and communication skills
Confident, approachable people leader with a hands‑on mindset
Well organised, proactive, and able to manage competing priorities
Calm and effective under pressure, particularly during incidents

Job Responsibility

Lead the daily IT service desk operations and support the business in understanding their roles and related processes
Manage, mentor, and develop IT Support Technicians
Ensure effective incident, request, problem, and resolution management
Act as an escalation point for complex or high‑impact issues
Monitor service performance, analyse trends, and implement improvements
Provide hands‑on 2nd line support where required
Support and administer a Microsoft‑centric environment
Support user onboarding and offboarding, device management, and application deployment
Apply ITIL‑aligned practices across incident, problem, and change management
Act as Incident Commander for major service outages, coordinating recovery and communications

What we offer

Support you on your own growth journey
Build a progression plan
Passionate about learning and development
Flexible working
Development support is extraordinary for a firm of our size

Fulltime

Global Directory Services Engineer

The Global Directory Services Engineer is a senior technology leader and SME for...

Location

United States , Remote

Salary:

Not provided

Nesco Resource

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent from four-year college in computer science or related field, preferred
High School Diploma or GED minimum required
7 years of experience in Active Directory / Windows system administration, with a focus on private cloud and public cloud platforms
7 years' experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure
Active Directory Design and Migration experience at an enterprise level (multiple forests and domains, trust relationships)
Active Directory Security Best Practice Implementation (e.g., tiered services, GPOs, Privileged Access Workstations, AD Health Monitoring)
Active Directory Backup / Restore Testing, Ransomware Protection
In depth knowledge of Active Directory and Windows Servers, including Active Directory on Prem, Azure AD, ADFS, M365 Integration, Multi-factor Authentication, Windows Server Core
Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team
Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills

Job Responsibility

Design, install, configure, operate Active Directory (AD), Entra, and supporting utilities and products
Establishes standards, policies & guidelines for Active Directory and Entra in collaboration with service line owner, information security, and technology teams
Develop, configure, and support Active Directory and Entra solutions that meet business needs and align with client technology standards
Supports IT project start up though technical consultation, charter definition, benefit and analysis, requirements gathering and formal PMO approval
Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans
Helps promote a consistent vision and strategy throughout the organization
Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer
Assists and oversees quality change control according to client Change Management, Incident Management, Problem Management and Disaster recovery Methodology
Mentor members of the infrastructure team on architectural, engineering and operational best practices related to Active Directory
Communicates design at strategy at all levels of the organization

What we offer

MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services

Fulltime

Software Engineering Specialist

The role is accountable for ensuring that our technical deliveries realise Busin...

Location

India , Bengaluru

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Deep knowledge on Networking domain along with solid understanding on OSS stack of Telecom including, Planning/Monitoring/Assurance
Having a strong grip on TMF standards with API based solution and Event based architecture patterns
Strong foundation on ODA Architecture patterns
Experience designing & solution and from an Engineering point of view with TMF complaint and ODA Architecture
Skilled in life cycle management of OSS tools/solutions including requirements analysis, platform selection, technical architecture design, application design & development, testing and deployment
Knowledge in various industry standard’s such as TMF, Open API
Lead and execute engineering initiatives to ensure the network cloud platform is easily consumable by products and solutions that are built on top of the platform
and at the sametime, is compliant with information security standards
Implement governance and controls to monitor and manage consumption and compliance with security and other standards
Implement and publish APIs for clients to consume platform services in a consistent way

Job Responsibility

Role implements the defined architectural roadmap for the Assurance Area for the following: Fault Management
Resource Management
Incident Management
Change Management
Role involves defining and implementing the roadmap for Transformation of IT, DataCenter and Network Cloud applications in Service and Problem management
Manage, Engineer, Architect, Develop and Maintain applications in Network Management, OSS and FCAPS space

Fulltime

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

New

ITSM Lead

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

Australia , Port Melbourne; Brisbane

Salary:

Not provided

Boeing

Expiration Date

February 25, 2026

Requirements

Proven experience implementing ITIL-aligned ITSM at enterprise scale and knowledge of ITSM platforms (e.g., ServiceNow, Remedy, Cherwell)
Strong practical experience with Incident, Problem, Change, Knowledge and Event Management, service transition, and major incident processes
Hands-on experience driving tooling setup, testing and integration with monitoring and incident platforms
Effective cross-functional leader with strong stakeholder management, communication and change-adoption skills
Data-driven mindset
experience defining metrics, creating dashboards and using telemetry for operational improvements
Familiar with governance, quality and compliance processes and supporting audit activities
Open to Australian Citizen or Permanent Resident

Job Responsibility

Lead rollout and continuous improvement of enterprise ITSM processes and tooling (design, configuration, testing, acceptance, optimisation)
Embed ITSM into application team operations and update Service Designs
establish Service Transition governance and integrate with IT Change Management for projects and BAU
Define escalation, communications and integration protocols with local Infra/Ops, Enterprise Help Desk/MIM, application sustainment teams and vendors
create runbooks for incident escalation and major incident response
Drive tooling integrations with monitoring/observability platforms and support automation/AI-enabled workflow opportunities to reduce manual effort
Develop role-based training, scenario-based learning pathways, playbooks and adoption campaigns for IT and business users
improve change management practices to drive compliance
Implement standard KPIs, dashboards and reporting (MTTR, change success rate, SLA/OLA compliance, knowledge usage) and run regular reviews to drive continuous improvement
Support audits, risk assessments and remediation actions to meet governance and compliance requirements

What we offer

Flexible working options
Competitive remuneration and incentive plan available
Discounts for health insurance, travel and accommodation
Salary packaging options
Health and wellbeing benefits
Cutting edge projects
Industry-leading tuition assistance program
Resources and opportunities to grow your career
Up to $10,000 match when you support your favorite nonprofit organizations

Fulltime

Senior Developer

Join us as a Senior Developer at Barclays, where you will spearhead the evolutio...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Understand the various phases of the software development lifecycle
Undertake impact assessment and estimation of change requests against applications / products within domain
Liaise with stakeholders for any requirement clarification to take that to closure
Responsible for design, development and local test, and adherence to all coding standards
Document all work in accordance with agreed standards, and with re-use in mind
Report progress against assigned activities in a timely manner
Co-ordinate and communicate with colleagues to encourage ideas and build on the suggestions of others
Be supportive within the team, both technically and culturally, to help achieve all targets set within sprint plans
Identify own development needs and seek opportunities to address these needs through guidance, coaching and formal training
Collaborate with other component design and build teams, ensuring that end-to-end system design is followed

Job Responsibility

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Incident and Problem Management Leader

Coca-Cola HBC

Location:
Bulgaria; Egypt

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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