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The IRD Server is responsible for delivering outstanding guest service by demonstrating expert knowledge of all food and beverage menu items, including detailed information on preparation methods.
Job Responsibility:
Deliver outstanding guest service by demonstrating expert knowledge of all food and beverage menu items, including detailed information on preparation methods
Requirements:
Deliver food orders including any special needs or requests to the guest in-room
check completed kitchen orders with the order taker or guest’s original order
transport items to the guestroom in a timely manner to ensure proper food quality
greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
communicate options for removal of trays and dishware
respond to request for tray removal according to established time standards
breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
properly and accurately close guest checks securing room number and signature
properly settle voided checks or complimentary meals
carries all trays/trolleys from all side stand at regular intervals to kitchen to ensure work areas are free to work in
maintains a clean and orderly work area throughout shift
performs light cleaning duties including wiping down service station, counters and shelves
cleans and polishes silverware, during and after shift
advise Captain/Hostess of all guest complaints
load trays/trolleys in proper manner and to carry them safety so that breakage is at minimum
performs all post-shift side work as specified by the restaurant manager
possess a legal ability to work in The Bahamas without sponsorship