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The Import & Export Operations Associate, Level 2, supports air import and export activities with a strong emphasis on cold chain logistics and shipment integrity. This role works closely with drivers, airport dispatch, and operations teams to ensure time-critical, temperature-sensitive shipments are handled accurately and efficiently. The initial training period focuses on packaging processes, including temperature-controlled packaging, which is essential to maintaining product integrity for export shipments. This position is well suited for candidates with prior air import/export exposure who can operate in a fast-paced, compliance-driven environment.
Job Responsibility:
Coordinate export shipments while maintaining cold chain integrity
Work collaboratively with drivers and operations staff to support efficient pickup and delivery schedules
Verify shipment documentation and attached paperwork for accuracy and compliance
Prepare Master Air Way Bills and complete required shipment bookings
File SED documentation for shipments requiring export declarations
Monitor shipment notes for clearance and “ok to send” status
Respond to gateway and system messages promptly and accurately
Monitor inventory of packaging materials and gel packs, ensuring timely replenishment
Ensure gel packs are properly pre-conditioned and stored
Monitor shipment manifests, inbound and outbound flight activity, post-flight reports, and dispatch screens
Replenish shipments pending export within the gateway office
Monitor live animals held onsite to ensure proper care and compliance
Coordinate and maintain the airport dispatch board, highlighting special delivery instructions
Monitor driver activity to ensure timely pickups and deliveries
Maintain cold chain compliance for all shipments, including those on FDA hold
Answer incoming calls and provide directions or support to drivers as needed
Report complaints, exceptions, or operational issues to management immediately
Requirements:
Air import and export operations experience preferred