Implementation Specialist Jobs

Implementation Specialist

FrankieOne

Location:
Philippines; Indonesia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

You are a detail-driven, tech-savvy Implementation Specialist who ensures every new customer has a seamless, structured and high-quality onboarding experience. As the dedicated owner of customer implementation for our small–mid-market segment, you will guide clients from contract signature through to successful go-live, setting them up for long-term success on the FrankieOne platform. You work closely with customers to deeply understand their requirements, gather the right information, configure their solution, and deliver an efficient and predictable onboarding journey. You partner with Sales, Customer Success and Product to ensure each implementation is scoped correctly, executed accurately, and transitioned smoothly to business-as-usual. Reporting to the Implementations Lead, you will help shape, refine and continuously improve the FrankieOne onboarding methodology. Your ability to plan, communicate and deliver makes you a critical enabler of customer success and internal efficiency.

Job Responsibility:

Own the onboarding process for small–mid-market customers, ensuring every project is delivered on time, in scope and with an exceptional client experience
Work hands-on with customers through requirements gathering, configuration workshops, environment setup, product walkthroughs and training
Translate customer needs into practical implementation steps and guide them confidently through technical decisions
Follow and improve our implementation playbooks, ensuring a consistent, scalable experience
Proactively foresee blockers, manage risks, and keep stakeholders aligned across the onboarding lifecycle
Work closely with our technical teams to ensure accurate configuration, integration pathways and platform setup based on what was scoped with the customer
Validate that environments are functioning as expected before go-live
Partner with Customer Success to hand over customers smoothly at the end of onboarding
Work with Sales to validate solution scoping and with Product to surface customer-led insights and opportunities for improvement
Keep customers informed, engaged and confident at every stage
Internally, provide clear updates, escalate issues early and ensure alignment across teams supporting the implementation

Requirements:

3+ years experience in implementation, onboarding, project coordination or a similar role in a SaaS or tech start-up environment
A proven track record of successfully onboarding customers to a complex or configurable product
Delivered training sessions, run workshops and supported customers through technical or operational setup steps
Developed a strong understanding of how technology solves customer problems and how to translate requirements into configuration
Demonstrated excellent organisation, attention to detail and ability to keep multiple projects on track
Built strong interpersonal skills with an engaging, consultative communication style
Enjoyed collaborating with high-performing teams and contributing to process improvement

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.