Implementation Specialist

You are a detail-driven, tech-savvy Implementation Specialist who ensures every new customer has a seamless, structured and high-quality onboarding experience. As the dedicated owner of customer implementation for our small–mid-market segment, you will guide clients from contract signature through to successful go-live, setting them up for long-term success on the FrankieOne platform. You work closely with customers to deeply understand their requirements, gather the right information, configure their solution, and deliver an efficient and predictable onboarding journey. You partner with Sales, Customer Success and Product to ensure each implementation is scoped correctly, executed accurately, and transitioned smoothly to business-as-usual. Reporting to the Implementations Lead, you will help shape, refine and continuously improve the FrankieOne onboarding methodology. Your ability to plan, communicate and deliver makes you a critical enabler of customer success and internal efficiency.