Implementation Specialist Jobs

Implementation Specialist

MyTennisLessons

Location:
Poland, Krakow

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

8100.00 - 10100.00 PLN / Month

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Job Description:

The individual in this role will oversee the coordination and implementation of our Restaurant Point-of-Sale (POS) system. Key responsibilities encompass: orchestrating meetings, facilitating virtual consultations with clients, executing diligent follow-ups, and managing the backend of the Restaurant POS, along with its supplementary software platforms. Moreover, the position involves recommending additional products from our portfolio, tailored to augment the operational efficiency of our clientele. A profound understanding of the restaurant industry and its intricate operations is indispensable. The overarching objective of this role is to bolster the efficacy and prosperity of businesses, both preceding and after the deployment of the Restaurant POS system.

Job Responsibility:

Schedule client meetings
Conduct virtual meetings
Make menu and system functionality changes
Update multiple software applications to reflect the most current information
Follow up with clients through meetings and calls to ensure a successful transition
Complete pre-installation setup task lists
Communicate effectively with other sections of the business
Assist in the ticketing queue
Troubleshoot basic functionality of software applications

Requirements:

2+ years of experience with POS implementation or working in restaurants
Experience working in a wide variety of restaurant types is preferred
Knowledge of Microsoft Office, Google Suite or alike
Demonstrated ability to remain calm under pressure
Possess strong analytical and critical problem-solving skills
Excellent written and verbal English (second language is a bonus) communication skills
Ability to interact with and coach a wide variety of stakeholders both internal and external, ranging from restaurant managers and owners to business executives and chefs
Ability to conduct multiple face-to-face meetings with merchants on a daily basis

Nice to have:

Experience working in a wide variety of restaurant types
Second language

What we offer:

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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