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Implementation Manager

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Metronome

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Location:
United States , New York City ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

168000.00 - 210000.00 USD / Year
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Job Description:

The professional services team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical and project management aspects of the customer lifecycle between after sales and before handoff to post-implementation teams. As an Implementation Manager in the Professional Services team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.

Job Responsibility:

  • Own and drive implementations of Metronome to successful client outcomes
  • Leverage project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
  • Use strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
  • Have a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
  • Partner with Solution Architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
  • Provide expert guidance to clients regarding usage-based pricing and consumption business models
  • Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives
  • Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support)

Requirements:

  • 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management)
  • Experience leading complex implementations with enterprise tech companies
  • Experience in fast-moving startup environments that value high agency
  • Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level
  • Ability to navigate ambiguity and drive alignment through influence rather than authority
  • Excitement for building and improving GTM playbooks, processes, and reusable assets
  • Ability to travel approximately 30% of the time (will vary depending on client needs)

Nice to have:

  • Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
  • Experience as a software engineer, product manager, solutions architect, or in other technical roles
  • Strong understanding of project management and program management fundamentals and principles
  • Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations
  • Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts
What we offer:
  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued
  • Market-benched equity
  • Incentive pay

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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