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Implementation Manager - Strategic Accounts

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Abridge

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Location:
United States , SF Office, Seattle

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

137500.00 - 161000.00 USD / Year
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Job Description:

As an Implementation Manager - Strategic Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users.

Job Responsibility:

  • Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments
  • Own the creation, coordination, and execution of project plans
  • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization
  • Identify and manage project risks and issues, and develop contingency plans
  • Communicate project progress and issues to internal and external stakeholders
  • Develop and execute against comprehensive testing plans with our most strategic partners
  • Collaborate with support and operational management to identify and implement areas for process and tool improvements
  • Participate in the creation of repeatable processes

Requirements:

  • Have a track record of driving successful healthcare technology implementation projects from initiation to completion
  • Excel at communication and can synthesize information in a concise way
  • Are extremely organized and detail oriented
  • Can work with speed and are results driven
  • Build strong relationships with various stakeholders
  • Have the ability to smell smoke and escalate early, with proposed solutions
  • Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action
  • Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies
  • Experience implementing electronic record systems and leading through build and testing phases
  • This role requires up to 20% travel

Nice to have:

  • Familiarity with systems requiring strict adherence to privacy and security protocols
  • Knowledge of tiered support organizations and escalation protocols
  • Experience with Epic
What we offer:
  • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
  • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
  • Generous HSA Contribution
  • Paid Parental Leave
  • Family Forming Benefits
  • 401(k) Matching
  • Personal Device Allowance
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
  • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
  • Mental Health Support
  • Sabbatical Leave
  • Compensation and Equity: Competitive compensation and equity grants

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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